Windows 11 Internet Connectivity Issue

Question

Windows 11 will not connect to internet, shows no internet connections, when I trouble shoot it says "you're connected using a VPN that we can't test". I have double checked adapters and drivers, and reset to factory settings to no avail.

Answer 1

Dear Stephanie Kinch!

Welcome to the Microsoft Community!

I read your question and thank you for the information. I understand that you are having internet connection issues on Windows 11, the system shows no internet connection, and when troubleshooting it says that you are using a VPN connection. Let's go through this issue step by step.

1. Check VPN software:

First, check if you have any VPN software installed on your computer and if the global proxy option is turned on. Sometimes, we may forget to turn off these settings, resulting in network services being hijacked by the proxy after the restart. Open your VPN software and check if the global proxy is turned on. If so, try turning it off.

2. Network reset:

Have you tried to do a network reset in Windows Settings? This operation can solve many network-related problems.

Steps: Settings > Network & Internet > Advanced network settings > Network reset

3. Connection type:

Are you currently unable to connect to WiFi or the wired network? This information can help us better locate the problem.

4. Check hosts file:

Sometimes, modifications to the hosts file may cause network connection problems. You can reset the hosts file to default by following the instructions in the following link:

How to reset the Hosts file back to the default - Microsoft Support

5. Other suggestions:

• Make sure your network adapter drivers are up to date.
• Try executing the following commands in Command Prompt (Run as Administrator): ipconfig /release ipconfig /renew ipconfig /flushdns ipconfig /registerdns netsh int ip reset netsh winsock reset netsh winhttp reset proxy

Then restart your computer.

If the problem persists after trying these steps, please let me know the specific results, including whether you found any VPN settings issues, whether the network reset worked, and your connection type (WiFi or wired). This information will help us further diagnose the problem.

I hope above information can help you. If you have any questions, please feel free to let me know. Tell me the results. I'm looking forward to hearing from you.

Thank you for your understanding and support! 

I wish you all the best in the new year 2025~

Best regards,

Yang.Z - MSFT | Microsoft Community Support Specialist