How to fix " 6062- lso was triggered"?

Question

Hello, since late April I've been experiencing network issues. Yes everything is updated and for some reason my internet randomly goes out for a few seconds then connects back. This happens randomly, sometimes it takes 10 minutes and sometimes a few hours. I checked my administrative events and it's fill with warnings from my network all mentioning 6062-lso was triggered. This started happening out of nowhere and I didn't do anything besides updating windows and my drivers. I've tried all the help from google searches and none helped my case. I wanted to stop by here before contacting support to see if I can get help with this.

Answer 1

Hi, Jose. I'm Robinson, and I’m happy to help you today.

Please provide some more details to help identify what is causing this problem. Are you using a laptop or a desktop? Which is the model of your computer/laptop or motherboard?

Also, attach a screenshot of the System Information Page:

1-Right-click on Start then click on Run

2-Type: msinfo32 and click on Ok

And a screenshot of the version of the driver installed:

1-Right-click on Start then click on Device Manager

2-Click to expand the Network adapters

3-Right-click on the Wifi/Ethernet driver and click on properties

4-Take a screenshot of the General

5- Go to the Driver tab and take a screenshot

You can see at this link how to include a screenshot in your post.

https://answers.microsoft.com/en-us/feedback/fo...

Answer 2

I am on desktop and my motherboard is ASUS PRIME B550M-A (WI-FI).

Answer 3

The outdated version of Bios could be the cause of the problem. There is a new version of the Bios on the Asus website to "Improve system stability, compatibility, and stability". Downloading and installing the latest version of Bios (3607) from this link should fix the problem.

https://www.asus.com/motherboards-components/mo...

Then you can use the "Auto-Detect and Install Driver Updates for AMD" from this link to install the latest version of the Chipset driver.

https://www.amd.com/en/support/download/drivers...

Note: These links are non-Microsoft websites. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I hope this information helps. If you have any questions or the problem persists, please let me know and I'll be glad to assist you further.