Recurring sign-out from Outlook and Teams

Question

Recurring sign-out from Outlook and Teams

Matea Boban 21

Initially, the issue started with Visual Studio and inability to publish due to constantly being asked to re-enter credentials. Once the credentials were entered, the authenticator prompt would not appear. Afterward it was noticed that there are several non-existing organisations and directories of which the account in question was a member. The option for leaving the organisations didn't work because it would trigger the same prompt on authenticator app which would never show on the phone. After VS update there is an option to filter accounts and exclude directories which solved the problem with the VS.
But at the same time, Outlook and Teams started to perform automatic sign out and request a password, but after trying to sign in it would just sign out again, until a complete sign out of Windows was performed.
The Outlook and Teams issue still persists. Any advice or help would be greatly appreciated.

Answer 1

Faery Fu-MSFT 8,031 Microsoft Vendor

Hi @Matea Boban ,
Welcome to Microsoft Q&A forum and posting your question here.

What version of Outlook are you currently using?(File > Office Account > About Outlook) Check your version and upgrade it to the latest.

Based on my search, it is recommended you use the following troubleshooting:
From Control Panel on the computer, search for Credential Manager, choose Windows Credentials, select the Microsoft account and remove credential.

If the issue persists, please try to Repair Office from the Control Panel.

If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Faery Fu-MSFT 8,031 Reputation points Microsoft Vendor

2022-01-24T06:49:41.927+00:00

Hi @Matea Boban ,
I am writing to check if you have tried the suggestions I mentioned before.

Would you please get back to me at your earliest convenience? Because your response is of great importance for the following trouble shooting. If you need further help, please provide more detailed information, so that we can give more appropriate suggestions.

I look forward to hearing from you.
Warm thanks!
Matea Boban 21 Reputation points

2022-01-24T08:40:49.007+00:00

Hi @Faery Fu-MSFT ,

I have followed the advice and removed the Microsoft Account from the Windows Credentials, but it was a personal account (there were no other accounts). Since the issue has a bit random timing, and I still need some time in order to tell You whether it worked or not.

Thank You for Your effort in trying to help!
Faery Fu-MSFT 8,031 Reputation points Microsoft Vendor

2022-01-26T07:59:43.11+00:00

Hi @Matea Boban ,
Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding.
If you need further help, please provide more detailed information, so that we can give more appropriate suggestions.

I look forward to hearing from you.
Warm thanks!

Answer 2

Ofugocho Joseph Ichedi 21

Do you have modern authentication turned on?

You can do that from the admin portal or set some registry keys.
https://learn.microsoft.com/en-us/microsoft-365/enterprise/modern-auth-for-office-2013-and-2016?view=o365-worldwide

Matea Boban 21 Reputation points

2022-01-21T10:21:26.5+00:00

Yes, the modern authentication is enabled.

Recurring sign-out from Outlook and Teams

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