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here's the link
https://learn.microsoft.com/en-us/power-virtual-agents/analytics-summary#engagement-over-time-chart
what is power virtual agent - bot analysis
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 92%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
keke
1
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what is power virtual agent - bot analysis
what does "unengaged session" in the bot analysis in power virtual agent, it does not explain anything in the documentation what is "unengaged session"
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 45%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
GiftA-MSFT 11,151 Reputation points2022-01-24T18:46:25.953+00:00 Can you please share the documentation you're referring to?
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keke 1 Reputation point
2022-01-26T06:43:59.427+00:00 -
keke 1 Reputation point
2022-01-27T01:27:25.827+00:00 this is the only explanation on what is "unengaged session" :(
-----Unengaged The daily number of unengaged sessions.------
if abandon is also counted as "engaged session", then what scenarios, considers "unengaged" ?
Engagement rate The percentage of total sessions that are engaged sessions. An engaged session is a session in which a user-created topic (as opposed to a system topic) is triggered, or the session ends in escalation. Engaged sessions can have one of three outcomes—they are either resolved, escalate or abandoned.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 54%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDJ%3C/text%3E%3C/svg%3E)
Destin Joy 1,866 Reputation points2022-01-26T13:16:55.65+00:00 Refer this link also
https://learn.microsoft.com/en-us/power-virtual-agents/analytics-overview
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GiftA-MSFT 11,151 Reputation points
2022-01-26T17:52:18.987+00:00 Hi, in the document it states "An engaged session is a session in which a user-created topic is triggered, or the session ends in escalation. Engaged sessions can have one of three outcomes—they are either resolved, escalated, or abandoned."
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keke 1 Reputation point
2022-01-27T01:02:16.363+00:00 and for "unengaged" ?
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GiftA-MSFT 11,151 Reputation points
2022-01-27T16:14:39.983+00:00 I assume the opposite? You can confirm on the dedicated Power Platform Community. Power Platform is not currently supported in Q&A.
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