what is power virtual agent - bot analysis

keke 1 Reputation point

what is power virtual agent - bot analysis

what does "unengaged session" in the bot analysis in power virtual agent, it does not explain anything in the documentation what is "unengaged session"

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  1. keke 1 Reputation point

  2. GiftA-MSFT 11,106 Reputation points

    Hi, in the document it states "An engaged session is a session in which a user-created topic is triggered, or the session ends in escalation. Engaged sessions can have one of three outcomes—they are either resolved, escalated, or abandoned."

  3. keke 1 Reputation point

    and for "unengaged" ?

  4. keke 1 Reputation point

    alright thanks