Windows Server Keep hanging two or three times per week since last month

Question

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000133 (0x0000000000000000, 0x0000000000000501, 0x0000000000000500, 0xfffff801d9dbf540). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: d3888541-315f-4ebf-8d41-edcb575955b1.

My windows server keep hanging two or three times per week , and this is the same event logs happen

Please someone help to analyze memory dump logs , below is the dump logs link , thanks

https://drive.google.com/file/d/1PmFOq2tp8gWVHYlTa3FKp41MU_DwwJY-/view?usp=sharing

Answer 1

Hello Kothiha,

In this case the 0x133 bugcheck or DPC_WATCHDOG_VIOLATION it is a clear issue related with drivers. You can read more below.

https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x133-dpc-watchdog-violation

The general recommendation is:

• Ensure full Windows Updates installed
• Cleanup the WinSxS folder: https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/clean-up-the-winsxs-folder?view=windows-11
• Install your latest BIOS, Firmwares and drivers available (as well remove any Overclocking or customized hardware settings)

Some helpful tools:
https://learn.microsoft.com/en-us/troubleshoot/windows-server/performance/use-driver-verifier-to-identify-issues
https://learn.microsoft.com/en-us/windows-hardware/drivers/devtest/application-verifier

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Answer 2

Please run the DM log collector and post a share link into this thread using one drive, drop box, or google drive:

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html
https://www.elevenforum.com/t/bsod-posting-instructions.103/
https://www.elevenforum.com/resources/dm-log-collector.2/

If the server is able to run the V2 log collector then post a share link using one drive, drop box, or google drive.

For memory dumps please zip first then post a separate share link using one drive, drop box, or google drive.

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Answer 3

Hi Docs-4663,

I have uploaded the requested files , please see below

DM Logs
https://drive.google.com/file/d/1BIW5zUlfMUh_qZqd7_IcJP8eDwdoUIr0/view?usp=sharing

V2 Logs
https://drive.google.com/file/d/11UaZ0foDFY4l5CNDsdmXBitvHJnySvWL/view?usp=sharing
https://drive.google.com/file/d/1ZAb6P2RDBv0UAKK3f-u5Wpoislb7qA_l/view?usp=sharing

Memory Dump
https://drive.google.com/file/d/1PmFOq2tp8gWVHYlTa3FKp41MU_DwwJY-/view?usp=sharing

Thanks

Answer 4

The memory dump was bugcheck 133 but was corrupt.

The logs collectors did not collect any mini dump files.

This BIOS is old.

Please perform the following steps:

1) Make sure that no windows cleaning is performed during the troubleshooting.
(turn off any scheduled cleaning so that mini and memory dump are available during the troubleshooting process)

2) Immediately after any new BSOD
a) run V2 and post a share link into this thread
b) search for memory.dmp > if the file is less than 2 GB then zip > post a separate share link into this thread

3) Upgrade the BIOS to the most up to date non-beta BIOS:
https://www.dell.com/support/home/en-us/product-support/product/poweredge-r230/drivers

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Answer 5

Hi Doc-4663,

Sure , I will share again dump logs and v2 logs when next time happen .

Thanks