O365 apps keeps asking to sign in every day in RDS

Question

We have an RDS 2019 system
the users all have correct licenses, (O365 business premium) when they log in and run any office 365 app , they get asked to log in, which is fair enough. Once they log in they can use the app.
If they quit word and use other apps then go back to word later, they are asked to log in again. Also they are asked to log in every day.
How can I get our system to remember their login? Or is this something that the O365 admin has to do?

The user are getting very frustrated!!

Answer 1

Hi,@dirkdigs
Based on the description of your problem, did you use shared computer activation for Microsoft 365 Apps?
You can try to delete the Office credentials and the Identity folder in Office in the registry. The steps are as follows:

1. go to Credential Manager
2. Delete the Identity folder in Office in the registry
   
   Note: Modifying the registry incorrectly may lead to adverse consequences, please be sure to back up the registry first.

If you have any questions during the try, you can reply me here.

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Answer 2

@Emi Zhang-MSFT
no this did not work .

still getting this error

Answer 3

@Emily Hua-MSFT

Hi can you provide more detail about this registry key ? What is it ? what does it do ?

Answer 4

Fix from MS

Navigate to this path HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity

• Inside "Identity", create a new REG_DWORD value called "DisableADALatopWAMOverride" and leave the value at 1.
• Inside "Identity", create a new REG_DWORD value called "DisableAADWAM" and leave the value at 1.

Regards