O365 apps keeps asking to sign in every day in RDS

dirkdigs 921 Reputation points

We have an RDS 2019 system
the users all have correct licenses, (O365 business premium) when they log in and run any office 365 app , they get asked to log in, which is fair enough. Once they log in they can use the app.
If they quit word and use other apps then go back to word later, they are asked to log in again. Also they are asked to log in every day.
How can I get our system to remember their login? Or is this something that the O365 admin has to do?

The user are getting very frustrated!!

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,223 questions
Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
1,995 questions
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  1. Ceasar Chen_MSFT 4,391 Reputation points

    Based on the description of your problem, did you use shared computer activation for Microsoft 365 Apps?
    You can try to delete the Office credentials and the Identity folder in Office in the registry. The steps are as follows:

    1. go to Credential Manager
    2. Delete the Identity folder in Office in the registry
      Note: Modifying the registry incorrectly may lead to adverse consequences, please be sure to back up the registry first.

    If you have any questions during the try, you can reply me here.

    If the response is helpful, please click "Accept Answer" and upvote it.
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  2. dirkdigs 921 Reputation points

    @Emi Zhang-MSFT
    no this did not work .

    still getting this error


  3. dirkdigs 921 Reputation points

    @Emily Hua-MSFT

    Hi can you provide more detail about this registry key ? What is it ? what does it do ?

  4. da djul 0 Reputation points

    Fix from MS

    Navigate to this path HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity

    • Inside "Identity", create a new REG_DWORD value called "DisableADALatopWAMOverride" and leave the value at 1.
    • Inside "Identity", create a new REG_DWORD value called "DisableAADWAM" and leave the value at 1.


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