Teams Rooms on Android - Display Name Change

Question

We use Poly X30/X50/TC8 Meeting Room Devices.

We have created the Azure AD accounts and licensed them properly.

Initially, we have configured a Display name to be: Teams Rooms on Android "VC Meeting Room – 45G - xx. xx", and now we need to rename these devices to something like that "MR45G-03.12".

we have renamed these successfully in Azure AD and the change has propagated everywhere, except the End Devices themself.

When looking at the Device installed in the meeting room, the screens still show old Display Name.

What are the steps to force the AAD Display name to the devices. Thank

@Yi Lu_MSFT @Zhengqi Lou-MSFT @Sayali-MSFT @JimmyYang-MSFT @Faery Fu-MSFT @Vasil Popov Sr Michev @Yuki Sun-MSFT

Answer 1

Hi @IBN

Welcome to Q&A forum!

Sorry, due to lacking the Teams meeting room device in our environment, we could not test your situation. Maybe you could try to delete the device in Teams admin center by following these steps and re-add it to see if the display name could be changed:

1. Go to Teams Devices > Teams Rooms on Windows and select the devices you want to remove.
2. Select Remove.

Answer 2

We have the same issue, with Polycom devices and also with Logitech Tap Schedulers. Logitech devices appear in Panel section in Teams admin center, we tried the solution above for them and it didn't help! Do you have any other solution?