Teams Login on Mobile Device

Question

Teams is no longer working on my phone. When I try to sign in I get an error

"We do not support adding restricted cloud accounts yet. Please sign out of all existing accounts to add this account."

I tried to delete and reinstall the app but it didn't help. It's working fine on my laptop, just not on the phone.

Answer 1

Something in the Teams app, possibly just for Android, doesn't like the inclusion of gcc+commercial accounts. You can do one or the other.

But, this is how I was able to bypass this problem:

1. Have commercial account loaded and working
2. Select "add account"
3. Do not choose your GCC account from the list. Instead select "create or use another account"
4. Enter <anything>@contoso.com as the other account.
5. When prompted for auth, clear the username, enter your desired GCC username and auth normally.

Answer 2

Hi!

Does anyone else have the same issue in your organization?

Do you have any operations before this issue occurred?

We did not find any related clues about this error message yet. As the error message said, we recommend you try to check if you have signed in another account in Microsoft Teams and then signed in again to see if works for you.

Besides, you can try to contact the admin to disable your use account and then enable it to see if it can be fixed.

Answer 3

Microsoft Support had me log out of all accounts on the phone, then restart TEAMS and log-on as a different user, but using my existing account. That worked for me.

Answer 4

I'm just very sorry that my organization adopted teams as its online teaching platform. So many problems when so many better options exist!

Answer 5

FWIW, mobile Teams on Android still seems to allow only one org to be logged in at a time IF one is GCCH. For my work and clients' accounts that are not GCCH, as well as my personal account, they can all be logged in and listed in my Teams profiles simultaneously. Just not the GCCH.
To add the GCCH, I did have to log out of all logged in accounts; it would then add it to Teams, but there is no capability to then see any of my other accounts in the account picker.
If I log out of the GCCH account, I can go back and log into any/all of the other accounts, including having all the other accounts logged in simultaneously, and can pick from them.

I can understand why the GCCH would be isolated; it's just massively inconvenient. Perhaps at least having it in the list, even if not authenticated, would add a bit to the convenience. The most convenient of all would be to enable notifications from the GCCH account so that I could be alerted when a communication comes in from there.