Microsoft Security Alert

Jami McFerren 41 Reputation points

A laptop gets a message saying it is locked, that the IP address has been used without knowledge or consent to visit with ID theft possible. It says to call Microsoft Security at 1-888-339-0179 and NOT to close or restart the computer. Is this a phishing scam? What is the appropriate action to take?

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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  1. Reza-Ameri 14,791 Reputation points

    This is FAKE and SCAM for sure.
    NEVER call the number , do you see this message on the browser?
    Try press Ctrl+Shift+Esc and it will open the Task Manager and then terminate all tasks and then open Microsoft Defender and run a full system scan with it.

    2 people found this answer helpful.

  2. S.Sengupta 5,871 Reputation points MVP

    Run anti malware application in Safe mode.

    Help Microsoft stop scammers, whether they claim to be from Microsoft or not, by reporting tech support scams at:

    You can also report unsafe websites in Microsoft Edge by selecting Settings and More > Help and Feedback > Report unsafe site when you encounter something suspicious.

    Protect yourself from tech support scams

  3. Thomas Burns 0 Reputation points

    Is there a phone number to call to have a Microsoft employee walk you thru the steps ?