reported error (0x800CC0E) , unable to receive email via Outlook

Sherry Cockroft 1 Reputation point

Task ‘Synchronizing subscribed folders for’ reported error (0x800CC0E) Outlook cannot synchronize subscribed folders
Error: Cannot connect to the server
I contacted Centurylink and they advised to contact Outlook

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Joyce Shen - MSFT 16,651 Reputation points

    Hi @Sherry Cockroft

    Could you please tell how did you configure this account in outlook, POP, IMAP or Exchange?

    IMAP configured Outlook account may encounter the error ‘0x800CCC0E’ when sending or receiving emails.
    And this errir usually occurs due to no internet connection, the conflict between SMTP servers while using an email program or when users try to send emails during account configuration, or due to change in the port number. A firewall can also cause a problem in this regard.

    According to my research, there are some suggestions you can try to solve this problem.

    1.Make sure that you are connected to the Internet.
    2.Temporarily turn off your antivirus software to check if the issue will be gone.
    3.Check the settings for the Email Account in Outlook and SMTP server settings.

    Below links provided detailed steps for resolving the error 0x800CC0E, you could take a reference:
    How to Resolve IMAP error 0x800CCC0E in Outlook?
    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Synchronization Error 0x800CCC0E
    Error occurs when you send or receive an email message in Outlook or Outlook Express

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