Unable to use the Authenticator App - no QR Code

Markus BERGER 1 Reputation point

A user has forgotten his Password - the admin does a reset.

Now when the user tries to logon the LoginPage asks him to provide the Autheticatorapp code.


  • MFA is not ebaled
  • The User can't logon to the App (it is a new device and he has installed the App for the first time) with his companyAccount as the App Ask him to aknowlegde his Logon via the App (!). Using "I don't have access to my authenticator app" leads to a screen asking for the autheticator again) ... circle of death ...

Is there any way to provide a new registrationbarcode to the user? All Webhints (logon via this and that is not working for the user as he is always asked for the Autheticator App to complete LogOn) or skip this step totally? Alternative authentication method?

Best Regards

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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