User profiles doesn't sync with SP2013 after move to new OU

Joe Baideme 21 Reputation points


  1. We have an AD server which syncs to AAD, and also to SP2013 User Profile service
  2. We moved user "A" to a new OU based on his recent department change. We also updated his profile information to reflect his new title/department/etc., but his UPN did not change.
  3. The user's new info showed correctly in O365, but SP2013 continued to show his outdated info.
  4. I verified that the User Profile Sync was up and running correctly with no errors. I enabled verbose logging and found nothing out of place in the ULS or the FIM client.
  5. I verified the user's old OU and the new OU were selected in the in User Profile sync settings, and there were no LDAP filters that would affect him.
  6. Finally, as a wild guess/hope, I manually selected the "sub-box" under the user's container in the sync settings, and his profile info finally updated after one incremental sync.


Now I'm trying to understand what the difference is between these two levels of check-boxes, and why this worked, but I'm having a difficult time finding any useful information.

Any insight would be greatly appreciated.

Thank you!


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Accepted answer
  1. Echo Du_MSFT 16,911 Reputation points

    Hi @Joe Baideme ,

    Welcome to Q&A Forum!

    According to my research, these two levels are containment relationships (i.e. A⊆B).

    Example: echo ⊆ echo


    We suggest that you can click Select All.


    Finally, perform a Full Synchronization.


    Echo Du


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  1. Joe Baideme 21 Reputation points

    Thanks @Echo Du_MSFT ,

    I think this confirms my understanding that the parent contains the child (at the user level), so I guess I'm just unsure why the user wasn't syncing in my scenario. Seems like a fluke of some sort. Either way, I think I got what I was looking for, and will add this step to check in my general "user profile sync troubleshooting" repertoire :)