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Intel Graphics driver downgrade

Kennis77 1 Reputation point
2020-08-20T13:46:51.307+00:00

We preinstall devices (with Intel GPUs) with the newest Intel Graphics drivers in Audit Mode, as of now driver 27.20.100.8587.
But after completing the OOBE and running Windows Update, Windows chooses to revert the Intel Graphics driver to 26.20.100.8141. This usually causes issues and both reboots and retries before the revert is in place. But why does it revert in the first place? This has been the case for some months now, and has been persistent though several official Intel Graphic driver version . Windows Update revert any newer preinstalled Intel Graphics driver back to version 26.20.100.8141.

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  2. S.Sengupta 29,426 Reputation points MVP Volunteer Moderator
    2020-08-23T16:13:29.093+00:00

    Disable Windows Automatic Driver Update and then try to install the desired Intel Driver.

    In Search box type gpedit.msc and click OK to open the Local Group Policy Editor.
    Browse the following path:

    Computer Configuration > Administrative Templates > Windows Components > Windows Update

    On the right side, double-click the Do not include drivers with Windows Update policy.

    Select the Enabled option.

    Click Apply.

    Click OK.

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  3. Anonymous
    2020-08-21T08:37:50.817+00:00

    Hello @Kennis77 ,

    Thank you for posting here.

    There may be some compatibility issues between the machine hardware and this Intel Graphics driver 27.20.100.8587.

    So we can try to check the prerequisites or requirements for using this Intel Graphics driver 27.20.100.8587.

    For example:

    1.This is a DCH driver. Windows DCH Drivers are driver packages that will install and run on Universal Windows Platform (UWP) based editions of Windows® 10.

    1. Supported operating system version, Windows 10 v1709 and later.
      19473-os1.png
    2. Check the CPU version on your machine. For example:
      19416-os2.png
    3. We recommend we work with our computer manufacturer before installing our driver to see if it helps.

    For more information, we can refer to the links below.

    Intel® Graphics - Windows® 10 DCH Drivers
    https://downloadcenter.intel.com/download/29808/Intel-Graphics-Windows-10-DCH-Drivers?product=88345

    Frequently Asked Questions about Windows* DCH Drivers for Intel® Graphics
    https://www.intel.com/content/www/us/en/support/articles/000031275/graphics.html

    Hope the information is helpful. If anything is unclear, please feel free to let us know.

    Best Regards,
    Daisy Zhou

  4. Sean Liming 4,806 Reputation points Volunteer Moderator
    2020-08-21T03:18:19.223+00:00

    Something doesn't sound right. Windows device manager should always select the latest available version. In the final image (not audit), if you install the driver 27.20.100.8587 over 26.20.100.8141, then do an update, does the newer version remain?

  5. Anonymous
    2020-08-20T13:52:27.54+00:00

    Windows update sources the driver updates from the manufacturer so I'd probably ask the Intel driver support group about this issue.

    --please don't forget to Accept as answer if the reply is helpful--

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