Reliability Monitor - Hardware error

Bradley Tomlin 1 Reputation point
2022-02-07T16:00:29.877+00:00

I have been experiencing BSOD as well as occasional freezes.

I have check Reliability Monitor and am reciving a generic Hardware error. Is there any way to figure out what part is failing?

Source
Windows

Summary
Hardware error

Date
‎07/‎02/‎2022 08:32

Status
Not reported

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff9283db219010
Parameter 2: fffff805619dbd5c
Parameter 3: 0
Parameter 4: 6a4
OS version: 10_0_22000
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.22000.2.0.0.256.48
Locale ID: 2057

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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7 answers

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  1. Docs 15,491 Reputation points
    2022-02-07T16:06:06.537+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive:

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html
    https://www.elevenforum.com/t/bsod-posting-instructions.103/

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    1 person found this answer helpful.

  2. Docs 15,491 Reputation points
    2022-02-07T16:38:29.68+00:00

    There were no dump files created.

    The default Windows settings will be modified so that it is easier to detect BSOD.

    There are links below to stress test drivers using a Windows tool (Windows Driver Verifier WDV).

    The tool will run in the background until there is a BSOD.

    After any crash you must turn off the tool to be able to return to the desktop.

    When back on the desktop drivers can be modified and tool restarted to find any additional misbehaving drivers.

    Plan to run the tool for 48 hours modifying the customized tests.

    Then plan an additional 24 hours of monitoring.

    If there are no further BSOD that will complete the troubleshooting.

    Please perform the following steps:

    1) Run:

    https://www.tenforums.com/attachments/bsod-crashes-debugging/359059d1644158079-batch-files-use-bsod-debugging-tuneup_plus_log.zip

    2) Read these links on Windows Driver Verifier (WDV):

    https://www.tenforums.com/tutorials/5470-enable-disable-driver-verifier-windows-10-a.html
    https://answers.microsoft.com/en-us/windows/forum/all/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983?auth=1

    3) Learn the methods to turn off WDV in safe mode using the commands: verifier /reset and verifier /bootmode resetonbootfail

    4) Make a new restore point

    5) Start the tool with the 3 customized test settings in the Ten Forums link

    6) If there is no immediate BSOD then run administrative command prompt: verifier /querysettings and post a share link into this thread using one drive, drop box, or google drive

    7) For any BSOD run V2 and post a share link into the newest post

    8) If there are no significant performance problems or very slow boot then increase the number of customized tests by 3 - 5 / hour up to the number of customized tests in the Microsoft link

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    1 person found this answer helpful.

  3. Docs 15,491 Reputation points
    2022-02-07T20:01:32.587+00:00

    The scannow results were good.

    When there is a BSOD please post a new V2.

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

    https://www.elevenforum.com/t/bsod-posting-instructions.103/

    If there is no BSOD then increase the number of customized test settings.

    https://answers.microsoft.com/en-us/windows/forum/all/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

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    1 person found this answer helpful.

  4. Docs 15,491 Reputation points
    2022-02-08T10:37:57.04+00:00

    Find a replacement driver for:

    rzdev_0c02.sys

    When installing drivers make sure that they are from the motherboard or component manufacturer websites so that there are few if any issues related to malware.

    Please do not use any third party software for drivers.

    https://www.razer.com/
    https://www2.razer.com/ap-en/gaming-mouse-mats/razer-goliathus-chroma

    rzdev_0c02 Razer 0c02 Service c:\windows\system32\drivers\rzdev_0c02.sys

    18/08/2020 04:57:30

    Run: Gather_additional_dump_files.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.
    https://www.tenforums.com/bsod-crashes-debugging/162488-batch-files-use-bsod-debugging-2.html#post2189321
    https://www.tenforums.com/attachments/bsod-crashes-debugging/358470d1643456903-batch-files-use-bsod-debugging-gather_additional_dump_files.bat

    After replacing the driver > restart WDV adding 0x00020000 DDI compliance checking

    If there are significant performance problems or slow boot then reduce the number of customized tests.

    Run for 24 hours and post a new verifier /querysettings

    If startup and recovery system failure automatic restart is unchecked it will be easier to detect BSOD.

    If you prefer having it checked then use reliability monitor:

    https://www.howtogeek.com/166911/reliability-monitor-is-the-best-windows-troubleshooting-tool-you-arent-using/

    Event[567]
    Log Name: System
    Source: Service Control Manager
    Date: 2022-02-01T00:43:53.7110000Z
    Event ID: 7045
    Task: N/A
    Level: Information
    Opcode: N/A
    Keyword: Classic
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: GHOST
    Description:
    A service was installed in the system.

    Service Name: Razer 0c02 Service
    Service File Name: \SystemRoot\System32\drivers\RzDev_0c02.sys
    Service Type: kernel mode driver
    Service Start Type: demand start
    Service Account:

    Event[428]
    Log Name: Microsoft-Windows-Kernel-PnP/Configuration
    Source: Microsoft-Windows-Kernel-PnP
    Date: 2022-02-01T00:43:54.0990000Z
    Event ID: 410
    Task: N/A
    Level: Information
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: GHOST
    Description:
    Device HID\VID_1532&PID_0C02&MI_00\7&3f74bce&0&0000 was started.

    Driver Name: oem19.inf
    Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
    Service: mouhid
    Lower Filters:
    Upper Filters: RzDev_0c02

    Razer Goliathus Chroma oem19.inf 10.0.15063.0 HID\VID_1532&PID_0C02&MI_00\7&3F74BCE&0&0000

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    1 person found this answer helpful.

  5. Reza-Ameri 16,861 Reputation points
    2022-02-07T16:28:09.943+00:00

    Try open start and search for feedback and open the Feedback Hub app and report this issue and share you log files and dump files there.
    Run Windows Update and download and install all updates.
    Try update your drivers.

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