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Windows update - KB5000802 BSOD

Anonymous
2021-03-10T03:54:24+00:00

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09 March 2021 - Windows update - KB5000802

We've been having some crashes in relation to the latest Windows update KB5000802 which are causing users to experience BSOD (Blue Screen of Death), see image below:

I've collected some data from the minidump file as to which drivers could be causing this to happen and the same three have been picked up on several computers facing this problem.

win32kfull.sys

win32kbase.sys

ntoskrnl.exe

So far the trigger to the BSOD with the current Windows update version has been:

  • Visio 365, when the user loads up a file and selects "File"
  • when a user tries to print something and it tries to load the print preview window

Our current solution to this problem has been to uninstall Update KB5000802 from the Windows Update Settings -> View Update History -> Uninstall updates

If Microsoft could please shed some light on this particular issue or if there's info on an upcoming fix release, that would be very much appreciated.

Thanks.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. JuliaMarvin 19,250 Reputation points Volunteer Moderator
    2021-03-10T13:05:07+00:00

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  2. Anonymous
    2021-03-11T15:26:08+00:00

    This is reeking havoc in our environment. We have mostly Kyocera printers and over 100 remote locations. If you uninstall the update it pops back up the next day.

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  3. Sumit 43,796 Reputation points Volunteer Moderator
    2021-03-11T05:52:05+00:00

    From the support page:

    After installing this update, you might receive an APC_INDEX_MISMATCH error with a blue screen when attempting to print to certain printers in some apps. We are presently investigating and will provide an update when more information is available.

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  4. JuliaMarvin 19,250 Reputation points Volunteer Moderator
    2021-03-10T14:32:11+00:00

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  5. Anonymous
    2021-03-10T04:32:00+00:00

    No, we only use Windows Virus and Threat protection. No cleanup programs installed.

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