Hi johne53,
Good day! This is Jhakesong an Independent Advisor and I will be happy to assist you with this.
I am sorry to hear about the inconvenience. Give this a try and see if it works in starting your computer in safe mode.
- Press windows key + R
- Type msconfig and press enter
- The msconfig box will pop up
- Click the Boot tab
- At the bottom part there is Boot Options.
- Tick the box for Safe Boot
- If you need internet while in Safe mode, select Network (This will start your computer in Safe mode with Networking)
- Hit apply and click Ok
- Allow restart.
You will need to go back to this setting if you don't need to start in safe mode anymore to remove what setting you have applied.
Let me know how it goes. Have a great day!