Find a flash drive that you can format and a working PC.
And find a camera or smartphone camera to take pictures and post images or share links into this thread.
On a working PC create a bootable Sea Tools flash drive:
https://www.seagate.com/support/downloads/seatools/
Insert the bootable Sea Tools flash drive into the applicable port on the problematic computer.
Boot the computer to the USB flash drive > run the Sea Tools long generic test > post images or share links into this thread
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Please remember to vote and to mark the replies as answers if they help.
On the bottom of each post there is:
Propose as answer = answered the question
On the left side of each post there is /\ with a number: click = a helpful post
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