Recover Authenticator Accounts from Broken Device

Question

I use the Microsoft Authenticator app on my phone for many personal accounts such as Discord. Recently my phone broke and I had to get a replacement. Is there a way to recover the authenticator accounts through my MS account without exporting? I am unable to export because the device is broken.

Answer 1

You can restore from backup but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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