Azure map request route directions all failing https://atlas.microsoft.com/route/directions/ -> error 500 ?

Question

Philip Foncke 26

{
"error": {
"code": "500 InternalServerError",
"message": "An error occurred while processing the request. Please try again later."
}
}

AshokPeddakotla-MSFT 18,461 Reputation points

2022-02-15T12:06:57.257+00:00

@Philip Foncke In which location your Maps is deployed? Are you still seeing the same behaviour?
Philip Foncke 26 Reputation points

2022-02-15T12:11:42.637+00:00

West Europe
Philip Foncke 26 Reputation points

2022-02-15T12:14:32.18+00:00

Have already tried with another customer - but the same result.
it worked perfectly until this morning.
Adrian Coca 21 Reputation points

2022-02-15T12:40:59.737+00:00

Same problem . Also when accessing sample site.
Philip Foncke 26 Reputation points

2022-02-15T15:03:23.613+00:00

Any idea of time frame for solution? Is very urgent for our customer.
AshokPeddakotla-MSFT 18,461 Reputation points

2022-02-15T15:25:39.33+00:00

@Philip Foncke @AdrianCoca-4253 Apologies for the inconvenience caused. Our team is looking into this issue and update you as earliest.

Appreciate your time and patience.

AshokPeddakotla-MSFT 18,461 Reputation points

2022-02-15T12:06:57.257+00:00

@Philip Foncke In which location your Maps is deployed? Are you still seeing the same behaviour?
Philip Foncke 26 Reputation points

2022-02-15T12:11:42.637+00:00

West Europe
Philip Foncke 26 Reputation points

2022-02-15T12:14:32.18+00:00

Have already tried with another customer - but the same result.
it worked perfectly until this morning.
Adrian Coca 21 Reputation points

2022-02-15T12:40:59.737+00:00

Same problem . Also when accessing sample site.
Philip Foncke 26 Reputation points

2022-02-15T15:03:23.613+00:00

Any idea of time frame for solution? Is very urgent for our customer.
AshokPeddakotla-MSFT 18,461 Reputation points

2022-02-15T15:25:39.33+00:00

@Philip Foncke @AdrianCoca-4253 Apologies for the inconvenience caused. Our team is looking into this issue and update you as earliest.

Appreciate your time and patience.

Answer 1

AshokPeddakotla-MSFT 18,461

@Philip Foncke @AdrianCoca-4253

An incorrect configuration was deployed within European regions. We are in the process of rolling out an updated configuration.

Please stay tuned for further updates. Appreciate your time and patience.

Update: Fix has been deployed globally and issue is resolved.

0 additional answers