This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 38%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWJ%3C/text%3E%3C/svg%3E)
After the POP3 IMAP server is turned on, the account login status shows that the server is invalid
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 67%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Hi @wong jason
Have you test the steps below to see if any help? Waiting for your feedback.
If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Hi @wong jason ,
I am writing to see how everything is going on with this thread. If you still have further concern on this, please feel free to let us know.
If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Hi @wong jason
Could you please tell what's your Exchange server and CU version? Does this issue occur after you configuring your profile in outlook? Could you please share any screenshot about this issue?
Can you successfully finish the Test account settings for this profile?
In control panel> Mail (Microsoft Outlook) > Show profiles > choose your profile(double click or click properties) > Email Accounts > double click your account > Test account settings
Make sure you have correctly finished the configuration steps introduced in below official document:
Enable or disable POP3 or IMAP4 access to mailboxes in Exchange Server
Enable and configure POP3 on an Exchange server
Enable and configure IMAP4 on an Exchange server
Also make sure the POP and IMAP Service are assigned to the SSL Certificate on the Exchange server
And you could also share the results running the below command, note to clear your personal information:
Get-ImapSettings | fl
Get-PopSettings | fl
In addition, ExRCA is also a helpful tool to check the POP and IMAP connectivity
If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Hi @wong jason
Is there any further information about your issue?
If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.