Applications fail to open due to .Net Framework v4 failure

Question

Hi.  Please help me solve this problem, thanks.

I am having a problem where applications are failing to open or function in Windows 10. 

Often I get the error windows has to close or the application does not visibly open.

Failing applications include Visual Studio Community 2015/2017.  Windows Search.  Etc.

Looking in the windows event viewer, I find these applications are failing because of Microsoft.NET Framework v4.0.30319

Errors from event viewer:

Application: MonoDevelop.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an internal error in the .NET Runtime at IP 5BDC9BC5 (5BC30000) with exit code 80131506.

Application: NGenTask.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an internal error in the .NET Runtime at IP 5BDC9BC5 (5BC30000) with exit code 80131506.

Application: RzSynapse.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an internal error in the .NET Runtime at IP 6BD89BC5 (6BBF0000) with exit code 80131506.

Faulting application name: NGenTask.exe, version: 4.7.2556.0, time stamp: 0x59b833e1

Faulting module name: clr.dll, version: 4.7.2633.0, time stamp: 0x5a4ed482

Exception code: 0xc0000005

Fault offset: 0x00199bc5

Faulting process id: 0x27a0

Faulting application start time: 0x01d39c9afdcd1460

Faulting application path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\NGenTask.exe

Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll

Report Id: a123c52e-5268-47eb-bd05-0e7183967b93

Faulting package full name:

Faulting package-relative application ID:

Faulting application name: RzSynapse.exe, version: 2.21.18.115, time stamp: 0x5a5c1bcb

Faulting module name: clr.dll, version: 4.7.2633.0, time stamp: 0x5a4ed482

Exception code: 0xc0000005

Fault offset: 0x00199bc5

Faulting process id: 0x24b0

Faulting application start time: 0x01d39c8a0f8f05ba

Faulting application path: C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe

Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll

Report Id: 1e101ca4-5bb4-4979-b1e9-40c83deec942

Faulting package full name:

Faulting package-relative application ID:

Faulting application name: GCloud.exe, version: 1.0.0.0, time stamp: 0x58085d9e

Faulting module name: clr.dll, version: 4.7.2633.0, time stamp: 0x5a4ed482

Exception code: 0xc0000005

Fault offset: 0x00199bc5

Faulting process id: 0xd58

Faulting application start time: 0x01d39c8a0179aac7

Faulting application path: C:\Program Files (x86)\GIGABYTE\GService\GCloud.exe

Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll

Report Id: f69b17cb-d9e0-48fd-81b3-6ebb98c61585

Faulting package full name:

Faulting package-relative application ID:

Answer 1

Hi

Uninstalling the last update on your PC should rectify the concern also, Community have limited resources on fixing C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll on a coding level. We suggest quickly letting the Windows 10 developer team know about this by posting on the Feedback Hub.

Uninstall Windows Update:

1. Start > Settings > Update and Security.
2. Under Windows Update click View installed update history.
3. Click Uninstall updates.
4. Reboot PC and check.

Update us if you need further assistance.

All the best.

Answer 2

Hi,

I ran the DISM things and for the following result:

Microsoft Windows [Version 10.0.16299.214]

(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>DISM /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool

Version: 10.0.16299.15

Image Version: 10.0.16299.214

[=========                  15.7%                          ]

Error: 1392

The file or directory is corrupted and unreadable.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

Errors extracted from C:\WINDOWS\Logs\DISM\dism.log

2018-02-05 10:33:38, Info                  DISM   DISM Package Manager: PID=7792 TID=12304  Error in operation: (null) (CBS HRESULT=0x80070570) - CCbsConUIHandler::Error

2018-02-05 10:33:38, Error                 DISM   DISM Package Manager: PID=7792 TID=7400 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x80070570)

2018-02-05 10:33:38, Error                 DISM   DISM Package Manager: PID=7792 TID=7400 Failed processing package changes with session option CbsSessionOptionRepairStoreCorruption - CDISMPackageManager::RestoreHealth(hr:0x80070570)

2018-02-05 10:33:38, Error                 DISM   DISM Package Manager: PID=7792 TID=7400 Failed to restore the image health. - CPackageManagerCLIHandler::ProcessCmdLine_CleanupImage(hr:0x80070570)

2018-02-05 10:33:38, Error                 DISM   DISM Package Manager: PID=7792 TID=7400 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x80070570)

2018-02-05 10:33:38, Info                  DISM   DISM Package Manager: PID=7792 TID=7400 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine

2018-02-05 10:33:38, Error                 DISM   DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80070570

The system file checker tool has this result below:

Microsoft Windows [Version 10.0.16299.214]

(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.

Verification 31% complete.

Windows Resource Protection could not perform the requested operation.

I tried system restore, but I only have two system restore points and none go back before the issue started occurring (2nd Feb 2018 1pm).

Not sure what to do next about this issue.Thanks for helping.

Answer 3

We appreciate the information that you provided. To further troubleshoot your concern, we advise performing these troubleshooting methods:

Method 1: Run the Deployment Image Servicing and Management tool. This tool will automatically repair the components of your Windows operating system and records the corruptions to the log file.

To run the DISM tool, follow these steps: 

1. On your keyboard, press Ctrl + Shift +Esc to open the Task Manager.
2. Click on File menu then choose Run new task.
3. In the Run box, type cmd.
4. Check the Create this task with administrative privileges and then hit the Enter key.
5. In the Command Prompt window, type DISM /Online /Cleanup-Image /RestoreHealth, and then press the Enter key.
6. Once the scan is finished, restart your computer.

Method 2: Run the System File Checker tool. This is a utility that allows users to scan for corruptions in Windows system and restore corrupted files. The link contains further information about how to run the System File Checker tool. Once done, restart your computer and then check if the same issue persists. If the problem occurred after running the System File Checker tool, proceed to method 3.

Method 3: Perform system restore. Visit this link and then follow the steps under Restore from a restore point.

Keep us updated with the results.

Answer 4

Edition: Windows 10 Pro

Version: 1709

OS Build: 16299.214

Not connected to a domain network.

I think the issue started occurring yesterday, after a windows update.  The only change:

Feature update to Windows 10, version 1709

Successfully installed on 2/02/2018

There are no more updates available.

I tried the clean reboot but this did not solve my issue. Even the start menu search/search windows has stopped working.

Please look at what I have posted from the event viewer.   Clearly, this is some kind of fault or corruption with .NET Framework v4.0.30319

Specific file that is at fault: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll

Can an expert please look at this issue!  Thanks!

Answer 5

Hi,

Errors while launching an application is usually occurring due to corrupted components within the apps. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows 10 is installed on your device?
• What changes have you made to your computer before this issue occurred?
• Is your device connected to a domain network?

In the meantime, we suggest performing a clean boot on your device. If the problem does not occur while your computer is in clean boot mode, a background program is likely causing interference. To determine which background program is causing the issue, start by turning off all drivers, third-party programs or services, and startup items that load with Windows. If you are able to determine which specific program or service is causing the issue, disable it and let us know what program is causing the issue.

We are looking forward to your response.