I cannot find my password

Question

how can I find my password?

Answer 1

Hi @Jung Hee Han ,

If your tentant's administrator has enabled self-service password reset, you can use the following link for resetting.

https://passwordreset.microsoftonline.com/

Answer 2

@Jung Hee Han
Thank you for your post!

If you lost your password you can always select the Forgot my password? option during login.

1) If you set up an Authenticator App, you can verify your identity using the code generated within your app. Otherwise, you can select User a different verification option.
2) You can verify your identity via Email, Phone/Text, or Authenticator App. If you don't have access to any of these options, or if you never set this up you can select I don't have any of these.
3) If you have your Recovery codes, you can use them. Otherwise, you can select No.
4) After selecting No, you'll be redirected to fill out the Recover your account form to recover your Microsoft Account. For more info.

If you're using a onmicrosoft.com or tenant specific account, you can still select Forgot my password?, which will take you other authentication methods to login. If none of the above options work, you'll have to reach out to our Azure Data Protection team for further assistance - (866-807-5850).

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

---

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.