1) What problems were you having with the computer?
2) What are the status of the important computer files?
a) backed up to another disk drive or the cloud
b) back up image
c) no back up and important files need to be saved
d) no back up and there are no important files need to be saved
3) Uninstall any of these non-Microsoft software using the applicable uninstall tool:
a) antivirus
b) firewall
c) drive encryption
4) Make sure that Microsoft Defender is on.
These are trial and error steps:
5) Open administrative command prompt and type or copy and paste:
shutdown /s
After the shutdown wait a few minutes and power on.
6) Run the command again.
7) Then open administrative command prompt and type and copy and paste:
shutdown /r
8) Open administrative command prompt and type or copy and paste:
wmic qfe list
Post images or share links of the results into this thread.
For share links please use one drive, drop box, or google drive.
9) Find a flash drive that you an format ( > or = 8 GB)
10) Create a bootable Windows 10 iso:
https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html
https://www.tenforums.com/tutorials/9230-download-windows-10-iso-file.html
https://www.microsoft.com/en-us/software-download/windows10
11) Disconnect the computer from the Ethernet.
12) Turn off Wifi: (hardware off if available)
13) Perform an in place upgrade repair with the Windows 10 iso: (in the menu select not to perform updates during the repair) (save important computer files as needed)
https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html
14) After the completion of a successful in place upgrade repair connect to the internet and perform Windows updates.
15) Run setupdiag:
https://learn.microsoft.com/en-us/windows/deployment/upgrade/setupdiag
Post a share link into this thread including all of the generated files
16) Open administrative command prompt and type or copy and paste:
wmic qfe list
Post images or share links of the results into this thread.
For share links please use one drive, drop box, or google drive.
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Please remember to vote and to mark the replies as answers if they help.
On the bottom of each post there is:
Propose as answer = answered the question
On the left side of each post there is /\ with a number: click = a helpful post
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