question

DenisKazakov-2232 avatar image
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DenisKazakov-2232 asked BryanTrach answered

Azure Web Application fails to send request to third-party API after inactive time

We have simple web application hosted on Azure that interacts with BigCommerce via their API.

Last example for clearance:
1. We want to send "Welcome Letter" for our new customer from Azure WebApp
2. When our user clicks button in WebApp then it must pull customer's info from BigCommerce using their API
3. BigCommerce API call fails until we restart WebApp in Azure (I am doing this by Publishing binaries from VisualStudio)
4. When webapp restarted then BigCommerce API calls will work next hours or more from it


Can you help with this? How to prevent such behavior to keep web application alive and ready to interact with BigCommerce without restart?

azure-webapps
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1 Answer

BryanTrach avatar image
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BryanTrach answered

@DenisKazakov-2232 can you please share the exact error message you are receiving when the API calls timeout? Knowing the error will help us to scope down the possible issues that could be causing this behavior. We look forward to your reply.

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