Caller id useroverride

chris bijl 1

We have enabled a callinglineidentity policy with EnableUserOverride for all of our users. But we have noticed that some users are unable to change the option in there settings.
When I enable a user for public preview, the option is back.
I havent seen any messages in the admin center about this. Did something change?

Kind regards,
Chris

JimmyYang-MSFT 52,801 Reputation points Microsoft Vendor

2022-02-22T08:36:56.717+00:00

Hi @chris bijl

But we have noticed that some users are unable to change the option in there settings.

So do you mean this issue is only affect the specific users in your organization, right?

And how did you enable the calling id policy with EnableUserOverride for all of our users? Via PowerShell or Teams admin center?

What is meaning of "settings" in your description?

Based on my research, Teams admin center provide the override the calling ID policy option for all users. You could try to set it in Teams admin center and check if it could be reproduced. For more details about how to set it, you could refer to:

https://learn.microsoft.com/en-us/microsoftteams/caller-id-policies#create-a-custom-caller-id-policy

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chris bijl 1 Reputation point

2022-02-22T09:18:22.953+00:00

Hi @JimmyYang-MSFT

Thanks for the response!

It looks like the option is removed after a certain update is installed.
I have set the policy (in the global policy and some custom ones) via Powershell. I mean this option in the settings

The screenhot is on my account with public preview.. if I disable the public preview the option is removed.
I looks like this only affects the desktop clients, if i look al the same account on the IOS and Android app. The option is still available.

Kinds regards,
Chris
JimmyYang-MSFT 52,801 Reputation points Microsoft Vendor

2022-02-25T11:17:44.953+00:00

Hi @chris bijl

Thanks for your detailed information.

I did a test in my environment and see the situations when we enable public preview or disable preview. But the setting option didn't change in our client.

Have you tested if users could see these options in Teams web client?
chris bijl 1 Reputation point

2022-02-25T12:59:26.96+00:00

Hi @JimmyYang-MSFT

That is odd. The webclient also has this problem. Current version.. no caller ID, public preview.. Has caller ID options.
Only the smartphone client has the correct settings in the normal client.
JimmyYang-MSFT 52,801 Reputation points Microsoft Vendor

2022-03-03T09:13:33.853+00:00

@chris bijl

So it seems this issue is related to the Teams client version, right?

At present, we did not find too many valuable information direct to this problem. It recommends you give a feedback in Teams client from here:
chris bijl 1 Reputation point

2022-03-03T16:53:36.183+00:00

Thx, checked again this morning and the option is popping back up in all clients we use.. With of without public preview enabled.
JimmyYang-MSFT 52,801 Reputation points Microsoft Vendor

2022-03-07T10:17:41.713+00:00

Hi @chris bijl

Glad to see it now works for you.

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