Hello @vijay
Please iniclude any error logs or screenshots to better understand the issue!
We would highly recommend going through the below guides and troubleshooting pages!
Azure Kinect known issues and troubleshooting
Azure Kinect sensor SDK system requirements
Get help with a device or sensor functionality, firmware updates, or purchasing options.
For more information on support offerings, learn more at Microsoft support for business.
Please visit Microsoft's Q&A page for searching related Azure Kinect DK issues!!!
Please comment in the below section if you need further help in this matter, happy to help!