Log in takes me to wrong account

Anonymous
2020-02-19T20:09:07+00:00

I have multiple Office365 Outlook accounts. Recently, when I log in to one (using a username and password) I am instead directed to one of my other Outlook accounts.

Any explanations or words of wisdoms?

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2020-02-23T16:34:23+00:00

    Microsoft should be ashamed of this response. I should not be expected to use a separate browser when I am using a particular username and password.

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  2. Anonymous
    2020-02-26T22:52:26+00:00

    Hi Aaron,

    I totally understand your concern. However, the issue most likely to browser cache/ session side which is store your credentials, if you have not log out your account and try to log in another account using different tab it will automatically redirected to other Outlook account. As I suggested above, if you want to access multiple accounts on the same browser need to use InPrivate/Incognito browsing window or use different browser as a workaround.

    Your understanding is highly appreciated.

    Best regards,

    Shyamal

    [Updated by Shyamal Debnath MSFT Support, 8:57 PM Thursday, 27 February 2020 (UTC)

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  3. Anonymous
    2020-02-19T21:27:31+00:00

    I have two 365 accounts with an Outlook email for each and a third Outlook email account.  Each profile is distinct.

    I figured out that this happens when I do not log out of one account, but try to log in to another on a different tab.

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  4. Anonymous
    2020-02-20T04:51:12+00:00

    Hi Aaron,

    Thanks for the update. Since you have multiple Office 365/Outlook accounts, therefore I would suggest you please use different browsers such as (latest Edge, Internet Explorer, Chrome or Firefox) including the Incognito/InPrivate browsing window to sign in to different Office 365 accounts as a workaround.

    E.g. Edge browser:

    1. Open Edge to log into first Office 365 account.
    2. Select the Settings and More ... icon, and then New InPrivate window.
    3. After the InPrivate Browsing window opens, log into your second Office 365 account.

    Your time and understanding will be highly appreciated.

    Best regards,

    Shyamal

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  5. Anonymous
    2020-02-19T20:14:15+00:00

    Do you mean Multiple Office 365 versions?

    Or simply multiple email accounts in MS Outlook, and if so are they in the same Profile?

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