No reply from Azure support (Paid plan)

Paul Hughes 1

I have logged 2 questions with Azure support, I even upgraded my support plan to try and get an answer after waiting a week on my first ticket with no reply.

Still no reply, waaaaay beyond their stated support timescales.

Can someone help?

UK South/West -> Azure Cosmos DB deployment (Quota) access needed

GeethaThatipatri-MSFT 29,387 Reputation points Microsoft Employee

2022-02-23T16:10:48.093+00:00

Hi, @Paul Hughes Welcome to Microsoft Q&A ,Thanks for reaching out.
As we understand the ask here is to increase the Quota for Cosmos DB UK South/West region, please do let me know if that is not accurate.
Can you please share with us the support case id? so we can check with the internal team.

Regards
Geetha
GeethaThatipatri-MSFT 29,387 Reputation points Microsoft Employee

2022-02-25T16:08:42.093+00:00

Hi, @Paul Hughes We haven't heard back from you. Just wanted to check if you are still facing the issue? have you received any response from support yet.

Regards
Geetha
Paul Hughes 1 Reputation point

2022-02-25T18:53:39.907+00:00

Sorry, still not heard back from support, my request is for access to the UK South/West region to deploy a cosmos db, following the article in the failed deployment it says to raise a support ticket for quota access as its currently restricted (for over a week now) - this is why i mentioned the quota access.

ID 1: 2202160050002645
ID 2: 2202210050000542

Thanks

Paul
Paul Hughes 1 Reputation point

2022-03-01T19:34:58.077+00:00

Still struggling to get anywhere on this...
GeethaThatipatri-MSFT 29,387 Reputation points Microsoft Employee

2022-03-01T19:41:54.53+00:00

Hi, @Paul Hughes Sorry to hear that your issue is still not resolved, I have checked internally and saw one of the support engineers has responded. however, I will check the status and update you accordingly.

Regards
Geetha
GeethaThatipatri-MSFT 29,387 Reputation points Microsoft Employee

2022-03-08T15:25:25.31+00:00

Hi, @Paul Hughes looks like the engineering team has expedited the request to capacity owners.

Regards
Geetha

1 answer

Paul Hughes 1 Reputation point

2022-02-25T18:53:09.117+00:00

Sorry, still not heard back from support, my request is for access to the UK South/West region to deploy a cosmos db, following the article in the failed deployment it says to raise a support ticket for quota access as its currently restricted (for over a week now) - this is why i mentioned the quota access.

ID 1: 2202160050002645
ID 2: 2202210050000542

Thanks

Paul
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Paul Hughes 1 Reputation point

2022-02-25T23:35:14.55+00:00

Failed
ServiceUnavailable
Database account creation failed.

Error : Sorry, we are currently experiencing high demand in this region, and cannot fulfill your request at this time. The access to the region is currently restricted, to request region access for your subscription, please follow this link https://aka.ms/cosmosdbquota for more details on how to create a region access request.
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No reply from Azure support (Paid plan)

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