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MannySalmeron-0285 asked fbuono published

Cloud Management Gateway (CMG) create operation failed

When trying to create the CMG, we come across an operation failed error. The Azure Resource Group is created and the following resources get created (Key vault, Load Balancer, NSG, Public IP, Vnet, storage account) but we are noticing a storage account error in the CMG log file. When checking CloudMgr.log, we see the following error:

ERROR: Exception occured for service MyServicecmg : Microsoft.WindowsAzure.Storage.StorageException: The remote server returned an error: (404) Not Found. ---> System.Net.WebException: The remote server returned an error: (404) Not Found.~~ at System.Net.HttpWebRequest.GetResponse()~~ at Microsoft.WindowsAzure.Storage.Core.Executor.Executor.ExecuteSync[T](RESTCommand`1 cmd, IRetryPolicy policy, OperationContext operationContext)~~ --- End of inner exception stack trace ---~~ at Microsoft.WindowsAzure.Storage.Core.Executor.Executor.ExecuteSync[T](RESTCommand`1 cmd, IRetryPolicy policy, OperationContext operationContext)~~ at System.Dynamic.UpdateDelegates.UpdateAndExecute1[T0,TRet](CallSite site, T0 arg0)~~ at Microsoft.ConfigurationManager.AzureManagement.StorageOperation.GetStorageAnalyticsSettings(StorageType storageType)~~ at Microsoft.ConfigurationManager.AzureManagement.StorageOperation.SetStorageAnayticsSettings(StorageType storageType, Int32 metricsRetentionDays, Int32 logRetentionDays)~~ at Microsoft.ConfigurationManager.CloudServicesManager.AnalyticsCollectionTask.Start(Object taskState)~~Request Information~~RequestID:a0372f11-c002-0075-09e0-282e2b000000~~RequestDate:Wed, 23 Feb 2022 18:08:07 GMT~~StatusMessage:The specified resource does not exist.~~ErrorCode:ResourceNotFound~~ErrorMessage:The specified resource does not exist.~RequestId:a0372f11-c002-0075-09e0-282e2b000000~Time:2022-02-23T18:08:07.7537236Z~~.


and...


ERROR: TaskManager: Task [AnalyticsCollectionTask: Service MyServicecmg] has failed. Exception Microsoft.WindowsAzure.Storage.StorageException, The remote server returned an error: (404) Not Found..


We have attempted to delete and recreate the CMG multiple times but come across the same issue.
We have verified the serverapp has Contributor rights to the Resource Group and the Subscription
We have verified the following Resource Providers have been Registered:
Microsoft.Keyvault
Microsoft.Compute
Microsoft.Network
Microsoft.Storage
Microsoft.ClassicStorage

Additional sections of the log file can be provided if needed.

Thanks

azure-cloud-services-extended-support
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@MannySalmeron-0285

Thanks for reaching out on Microsoft Q&A Platform.

Firstly, apologies for the delay in responding here and any inconvenience this issue may have caused.
This issue needs deeper investigation. Support team will be able to check and help on this. I would recommend you to open a azure support case.

If you don't have the ability to open a technical support ticket, please let me know to further help you on this.

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1 Answer

fbuono avatar image
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fbuono answered fbuono published

Hi @MannySalmeron-0285,
Did it got solved since your post?
Was the root cause found?

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