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Bluetooth Headphones

Anonymous
2020-04-01T17:47:53+00:00

I have checked all the settings in TEAMS for devices that show the Bluetooth headphones I am trying to use. They play all other sound outside of TEAMS. When I do a test call or call a colleague there is no sound. Am I missing something in the settings?

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  1. Anonymous
    2020-04-02T06:56:52+00:00

    Hi Catherine 

    I tried opening settings but there is no option called 'Devices'. Only the first three are there. I connected my headset but I can't speak anything. I can hear everything clear. There is a pop-up message saying 'There is no mic on your headset'. Can you please help?

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  2. Anonymous
    2020-06-29T09:40:15+00:00

    I have checked all the settings in TEAMS for devices that show the Bluetooth headphones I am trying to use. They play all other sound outside of TEAMS. When I do a test call or call a colleague there is no sound. Am I missing something in the settings?

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  3. Anonymous
    2020-04-02T05:42:41+00:00

    Hi Diane,

    Please try to change your audio settings in Microsoft Teams application like below:

    1. click your profile picture at the top of Teams
    2. locate the Settings > Devices
    3. Under Audio devices, pick the speaker and mic you want Teams to use by default.

    Best Regards,

    Catherine

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  4. Anonymous
    2020-10-09T20:07:02+00:00

    It seems that this only works for the desktop application of Teams (as shared so far in this thread from the Microsoft team). Is there a way to use Bluetooth headphones when in the mobile application (as seen in Rose-AnneManns's image)?

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  5. Anonymous
    2020-04-02T11:10:19+00:00

    Hi Catherine 

    yes I did all that the settings are set to the headphones everything shows up like it should just no sound

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