No Logged on Office Users are configured for Information Rights Management

Question

No Logged on Office Users are configured for Information Rights Management

JASON CAINES 1

Hi there,

I am unable to encrypt emails within Outlook 2016, same for all of the users in my tenant, error message is No Logged on Office Users are configured for Information Rights Management.

I have tried logging out and logging in to Office/Outlook again, no change.

I've updated Office to latest edition (as of 6th April 2020), no change.

All users are E3.

Encryption option does work using Outlook Online webmail so it is not a permissions issue.

Can anyone suggest anything that I have not tried?

I have also logged into the office 365 under a different account still the same

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Answer 1

ChristyZhang-MSFT 26,056 Microsoft External Staff

Hi @JASON CAINES ,

Welcome to our forum!

Does this issue occur recently or all the time?
If recently, have you done any specific operations before that?

Based on my research on the error you provide, I found that it can be resolved by modifying the registry. Please locate the path and create values like below:
Registry Hive: HKEY_CURRENT_USER
Registry Path: Software\Microsoft\Office\16.0\Common\Identity
Value Name: NoDomainUser
Value Type: REG_DWORD
Value: 1
(Note: Serious problems can occur if you modify the registry incorrectly. Before making changes, back up the registry to restore it in case something goes wrong.)

Reference article: Outlook & IRM Troubleshooting: Outlook & IRM Troubleshooting: No Logged on Office Users are Configured for Information Rights Management (IRM).

Hope the above help!

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ChristyZhang-MSFT 26,056 Reputation points Microsoft External Staff

2022-03-14T08:44:43.443+00:00

Hi @JASON CAINES ,

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
JASON CAINES 1 Reputation point

2022-03-14T13:18:16.45+00:00

Hi,

I changed the Reg key - still the same issue ?
ChristyZhang-MSFT 26,056 Reputation points Microsoft External Staff

2022-03-16T06:57:33.633+00:00
Hi @JASON CAINES ,

Thanks for your reply!

After modifying the registry value, outlook needs to be restarted. Do you mean this problem still exists after restarting?

And this issue occurred recently? Considering all users in your organization has the same issue, it's suggested that you could contact you administrator to check if he has done any specific operations about the settings of IRM.

Do you turn on the Cache mode? If so, please turn off it and do the same test to check if there're any differences.

On the other hand, based on my research on the error, i think it's more related to the credentials. It's suggested that you could deleted all credentials (via Control Panel>Credentials Manager>Windows Credentials>generic Credentials) and restart Outlook to enter your credential to check if there're any differences.
ChristyZhang-MSFT 26,056 Reputation points Microsoft External Staff

2022-03-21T02:10:13.353+00:00

Hi @JASON CAINES ,

I am writing to see how everything is going on with this thread. Should you need more help on this, you can feel free to post back.
JASON CAINES 1 Reputation point

2022-03-23T09:44:28.247+00:00

hi,

After modifying the registry value, outlook needs to be restarted. Do you mean this problem still exists after restarting? Correct

And this issue occurred recently? Considering all users in your organization has the same issue, it's suggested that you could contact you administrator to check if he has done any specific operations about the settings of IRM. - Its only this user

Do you turn on the Cache mode? If so, please turn off it and do the same test to check if there're any differences. - I will try this next

No saved credentials in control panel

Cheers
ChristyZhang-MSFT 26,056 Reputation points Microsoft External Staff

2022-03-24T10:16:31.653+00:00

Hi @JASON CAINES ,

Thanks for your reply!

I noticed that the issue only occurred with one user, it's suggested that you could check if there're any differences with other users in your organization.

If your case has any update, please feel free to post back.
JASON CAINES 1 Reputation point

2022-03-30T10:44:15.62+00:00

Hi,

Turned off cache mode - still the same

I have found some logs will they help?

\Laptop\Users\AppData\Local\Microsoft\MSIPC\Logs

Regards,
ChristyZhang-MSFT 26,056 Reputation points Microsoft External Staff

2022-04-04T06:43:42.963+00:00

Hi @JASON CAINES ,

Thanks for your reply!

In fact, our forum does not support log viewing. If necessary, you can check whether there is any useful information in that log.

On the other hand, considering that this problem only occurs in a specific account, in order to further confirm whether the problem is related to his outlook client, it is recommended that you could configure his account on other users' normal Outlook client and check if there're any differences.

If anything is Ok on other users' Outlook, it is suggested that you could try to create a new profile(Control Panel>Mail>Show Profiles>add) and add the account for testing to check if the user can encrypt emails.
Jan Scheider 0 Reputation points

2023-08-21T12:43:03.7733333+00:00

I have the same issue. Encryption in Outlook Web is fine. But doesnt work in Outlook for Windows or Word with varying error messages and your suggestion to edit the Registry didn't help either

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No Logged on Office Users are configured for Information Rights Management

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