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I know, without a doubt, that this question has been asked about a million times. But, I am mortally baffled by the innate incoherence of the Microsoft Authentication app. How can it be such a pile of garbage? It's not only unnecessarily complicated, it's a built in boot loop. When I try to sign into my work account, and...within the app itself, it asks me to use the app to verify the app...WFT? I understand the importance of security. But companies are forcing their employees to use an app that, in itself creates deliberate complexity, confusion and paradoxical looping so much so that the average user (to the tune of millions) is clawing their way through the amazon forest of Google forums to find a single shred of information that might lead them to a light of hope in making the app actually work. Only to find the generic slobberings of tech garble that only creates more confusion. What is the end goal here? Is it to create such labyrinth of protection that the very thing your trying to protect get locked out of it's own shelter? Because that's what's happening. The nukes are flying and we're all standing outside of the shelter watching our impending doom. All because, instead of giving alternative options to unlock the door and get to safety...we're all trapped in a garbage app...that want us to use the app to verify the app. Brilliant.
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Here here.
I have to implement MFA.
was just breached in org because MFA so complex it couldn’t be rolled out. So now have to roll out anyway and just trying ot with myself I’M CONFUSED and I’m the f*g says admin. And I’ve rolled out MFA for Salesforce w the Salesforce authenticator no problem with multiple orgs… and I can’t even understand this app.
reminds me of a scientific American article from the 90s before the palm pilot was invented and folks were coming up with digital organizer devices designed like sh*t… a group of phd physicists on a trip together decided to try and set one up with their contacts and calendar, and between all of them they couldn’t figure it out.
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I completely agree. Microsoft only makes my life more complicated everyday by adding products that I don´t need and making me waste time trying to figure out their non-sensical "solutions"
Hello @Mike Ashley
I understood your feedback about the MS app but what is your issue?
I would like to understand your concern so, we can address it in accurate manner.
Regards,
I can’t believe MS hasn’t had tons of feedback. Have any of your UI dept managers tried to implement this with a bunch of end users? (Who don’t work for Microsoft… say a team of nursing staff or everyone in a realtors office?)
It’s up to MS to do the user UI testing, not all of us to write up the business process and workflow issues for us… unless you want to pay for UI consulting!