SCCM console showing blanck folders and no collections

Patrick Mor 46 Reputation points
2022-03-14T09:52:35.33+00:00

I did SCCM migration to a new server, using backup and restores process. After I used reset site option.

Seems SCCM is working fine, I can use console, change all the settings, create packages, etc. But I am full admin, some of my SCCM power users, that have scoped access to SCCM Console are having issues related to not seeing all necessary collections and objects in console.

It was working fina before migration.

Any tips here?

The objects are there, as full admin I can see everything, but not showing for everyone that have access before migration.

Maybe need a console reinstall? Is there any clear cache option? need to recreate all my user/roles scopes again?

Microsoft Configuration Manager
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  1. Amandayou-MSFT 11,051 Reputation points
    2022-03-16T05:41:26.5+00:00

    Hi,

    Thank you very much for your feedback and sharing. Yes, it is so strange. Anyway we're glad that the question is solved now. I think maybe other peoples with the same needs will benefit from it. Here's a short summary for the problem.

    Problem/Symptom:
    some of SCCM power users have scoped no access to SCCM Console and collection.

    Solution:
    Add Full Admin permission for all scopes, and apply!
    Remove Full Admin for all scope, and apply.


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  2. Garth 5,801 Reputation points
    2022-03-14T10:52:33.047+00:00

    I would double check to make sure that the site is healthy and not using an expired eval license. The component status is the place i would start.

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  3. Patrick Mor 46 Reputation points
    2022-03-14T13:18:28.06+00:00

    Hi Garth,

    I migrate yesterday and I am using licensed SCCM. From site status all components seems to be healthy, some warnings, but only for packages deployments, something like that,

    I would like to know if is there any thing to do after migration process to validade SCCM console access for scoped users, be if I add the user as Full Admin it works, one this I use a scope (tha was working before migration), the use cant see collections and etc.

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  4. Amandayou-MSFT 11,051 Reputation points
    2022-03-15T08:13:42.043+00:00

    Hi,

    We could recreate the user scope that have scoped access to SCCM console to test if it is normal, according to to your description, the scope function is normal.


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  5. Patrick Mor 46 Reputation points
    2022-03-15T15:14:16.637+00:00

    I solve this doing something very curious:

    Add Full Admin permission for all scopes, and apply!
    Remove Full Admin for all scope, and apply

    Now seams like it os working as need to be!

    I am validating yet

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