SharePoint 2013 - We couldn't check out this file

Question

We have recently not been able to checkout SharePoint files from office applications, in this case excel (I have tested other office document types, and the result is the same). We are running SharePoint 2013 and using Excel 2016. It works with the same site/document library settings in our test environment, so I suspect something is off in our production environment (confirmed it does NOT work on a test site in the same PROD environment). Any idea on what I can check? It's not showing me a descriptive error or a correlation ID.

Answer 1

Hi @Coates, Jocelyn ,

Have you tried to check out this file in SharePoint? Dose the issue happen to all user?

I am not able to reproduce this error. You could check out the excel first then open it, if still get this error message you could make sure this file is not checked out in library settings > Manage files which have no checked in version.

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Answer 2

Same problem here, SP 2013 + O365

Answer 3

We have the same problem with one user, who is a Chrome fan. How can it be, that no one has found a solution for this? Seems like Microsoft is not eager to let Chrome off the hook.