SharePoint Online Tenant Claimed, but not in use

Keith Roe 1 Reputation point
2022-03-23T16:36:28.867+00:00

Five or six years ago, our company changed its name. Someone, unknown to us now, claimed the newcompany.sharepoint.com. It is not in use and we have been using oldcompany.sharepoint.com. We would like to switch to newcompany.sharepoint.com, but when we go to migrate using the new tool, it says the tenant has been claimed and cannot be used. How can we reclaim newcompany.sharepoint.com? Keep in mind that it was so long ago, that employee may no longer be employed by our company.

We have tried using Microsoft support, but the entry-level techs have not been able to assist us and I don't know that users on this forum can help, but willing to give it a shot.

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A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
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SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emily Du-MSFT 42,341 Reputation points Microsoft Vendor
    2022-03-24T07:54:56.877+00:00

    @Keith Roe

    This issue is too complex to troubleshoot in the forum, since I am not sure how you can ask Microsoft for help, I suggest you open a service request in the Microsoft 365 admin center.

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