Thank you for clarifying. All accounts were created in Azure, while logged on with the original prosocnorthwind account. I added users (No Group) and no users logins blocked. Then, prior to setting up any Break Glass or alternate logons for the original account, I changed the password using LastPass complex password creation with 16 characters. I thought I saw it save and I moved on. Unfortunately, it did not save so when I went in to add the Break Glass group, setup SSPR and additional backups for the original account, I found out the password didn't save and I couldn't get in.
I've tried several times to get in, recover my account, and I am not able to log into my outlook account therefore I'm not able to get into my Azure account to make any changes. This same Azure account has a custom domain successfully added to it so I am not able to use that domain in a new Azure account.
Thank you for helping and I hope this has enough detail