Unable to recover outlook account

ProSOC North Wind 1 Reputation point

I am creating multiple Azure Labs. In doing so, I created 4 different Outlook accounts, added Azure, applied a Custom Domain. Unfortunately I didn't complete the backup information with Authenticator App, alternate password, or text. So when going to secure the Azure Access, I changed the password to one of them using a LastPass complex password (16 character) but the new password didn't add to Last Pass. So I went through the recover account and, even though I used a correct "Previous Password" I kept getting the unfortunately thing. Given that there is zero way to reach out to a real person at Microsoft for this, I was forced to create a new outlook account. Now I am not able to get into the old Azure Tenant plus can't use the custom domain that I just paid for.

Now to my request. I am in need of getting back into my original outlook account, OR have the custom domain removed from my old tenant.

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  1. risolis 8,696 Reputation points

    Hello @ProSOC North Wind

    Thanks for posting your question!

    I have some question for your and they are below:

    Did you wait to get your customer domain verified(Green lights shown)?
    Did you disable on your new account block sign-in option?
    Have you tried it from PowerShell terminal?


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  2. ProSOC North Wind 1 Reputation point

    I am no longer able to access the original email (prosocnorthwind), which is the account used to create Azure and add the custom domain. While in the original Azure Tenant, yes, I added the custom domain, made it primary, all green.

    Not sure what you mean about the new account block sign-in option.

    If I can't access the initial Azure Tenant, how would the PowerShell Terminal help?

  3. ProSOC North Wind 1 Reputation point

    Thank you for clarifying. All accounts were created in Azure, while logged on with the original prosocnorthwind account. I added users (No Group) and no users logins blocked. Then, prior to setting up any Break Glass or alternate logons for the original account, I changed the password using LastPass complex password creation with 16 characters. I thought I saw it save and I moved on. Unfortunately, it did not save so when I went in to add the Break Glass group, setup SSPR and additional backups for the original account, I found out the password didn't save and I couldn't get in.

    I've tried several times to get in, recover my account, and I am not able to log into my outlook account therefore I'm not able to get into my Azure account to make any changes. This same Azure account has a custom domain successfully added to it so I am not able to use that domain in a new Azure account.

    Thank you for helping and I hope this has enough detail

  4. ProSOC North Wind 1 Reputation point

    Ricardo, thank you for the information. It did set me on the right path however, the phone number only pointed me to online, which is where I started. Even though I am still locked out of my outlook account, there is possibly a work around.

    My ultimate goal is to be able to manage my prosocnorthwind.com Azure Tenant. I've been given a process to get back in to the Tenant.

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