Azure Kinect DK
A Microsoft developer kit and peripheral device with advanced artificial intelligence sensors for sophisticated computer vision and speech models.
296 questions
Kinect Azure Crashing/Error
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Nic Baines
1
Reputation point
Hey guys,
I'm having a problem with my Kinect Azure device and was seeking some assistance.
Basically I'm running it through BootCamp on an old Macbook Pro 2012 and when I go to run any 3D application (e.g. the body tracking SDK or Azure Viewer 3D function) the software crashes and my device turns off (with a red light show on the front). Is this something to do with the computer's processing power or graphics card?
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AshokPeddakotla-MSFT 35,171 Reputation points2022-04-01T06:32:29.337+00:00 @Nic Baines Welcome to Microsoft Q&A forum!
Sincere apologies for the delay in response.
Was it working before? Have you made changes/performed firmware updates to the device?
Could you please share what troubleshooting steps you have tried so far?
- Could you please perform a factory reset if firmware update is interrupted and/or got into bad state and fail to enumerate.
- Please check the Azure Kinect Troubleshooting doc and confirm if you followed all the steps there?
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AshokPeddakotla-MSFT 35,171 Reputation points
2022-04-06T17:43:38.55+00:00 @Nic Baines Did you get a chance to see my response? Please follow the suggested steps and let us know if you are still blocked.
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Nic Baines 1 Reputation point
2022-04-11T00:22:32.94+00:00 Hi Ashok,
Sorry for the delay!
It has never been working since I received it (from a university tutor). I tried to reboot it using the instructions but it didn't seem to work.
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