Outlook Alias Not Showing in 'From' Dropdown

Question

Firstly, I'm aware that others have had this issue, but I can't seem to get it to work at all.

• I'm on outlook for desktop (not the new outlook).
• I've tried all the simple options I can think of, deleting the account and re-adding it, closing and reopening outlook.
• I can send using the email alias if I manually type out the address into the ‘other email address’ box after selecting that option from the ‘From’ dropdown when writing an email, but it never stays there as an option in the dropdown which is what im after.
• The alias appears as desired on the webmail version of outlook in the ‘From’ dropdown and I can send drom that address.

So any help would be appreciated as I’m a bit stuck, many thanks!

Answer 1

Hello Jack,

Thank you for writing to us here in the Microsoft Community. I am a Microsoft consumer and Independent Advisors who cannot access accounts.

According to your message, I have learned that you need help sending emails with aliases in your Outlook application.

Follow the steps below to add aliases and check if the issue is resolved.

Log in to the web version of Outlook (Outlook.office.com).

When you're done, click the gear icon in the top right corner.

Click Send Email > Sync Email >> Manage or choose a preferred alias

Add a new email ID that you want to appear in the Outlook app. You can add more than one.

Restoring and restarting the Outlook app

Go to the Outlook mobile app > Settings.

Select Office 365/Microsoft 365 account.

Click Restore Account.

Click OK to restart the application.

Open the Outlook application again, try to send the email and select the alias you added.

Helpful Article: https://support.microsoft.com/en-us/topic/cannot-select-from-account-in-email-with-outlook-desktop-d5018eaa-5163-4c20-b332-618e206c2e1b

Thank you for your kind understanding.

Answer 2

thank you so much, i have now managed to get it working!