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IBN 4,271 Reputation points

Hello Community,

Please i need your help on this.

The user didn't receive an email in their inbox. The email is automatically sent into the "conversation history" folder.

Please advise on how to troubleshoot.

Here is the screenshot


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  1. Nathan Piñon 1 Reputation point

    Hi there. Just to confirm, you checked the user's rules and verified they don't have a rule that forwards email to the Conversation History folder?

    Go to Settings > View all Outlook Settings > Mail > Rules

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  2. ChristyZhang-MSFT 16,966 Reputation points Microsoft Vendor

    Hi @IBN ,

    Welcome to our forum!

    Looks like your issue is more related to Outlook for web, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client.

    Based on my research on this issue, I found a thread similar to your issue, which mentioned that it may be the setting of some rules that led to this situation, and is consistent with Nathan-P's idea. It is recommended that you check whether your rule is related to the Conversation History folder.

    If nothing is listed there and you are using an O365 account, please refer to the suggestions of Rick Song MSFT in this thread to contact the Office 365 admin and use the PowerShell to get the Inbox Rules.

    If you are using an account, in order to better solve your problem, it's suggested that you could post your case in dedicated forum for Outlook for web.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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