Stop Code CRITICAL STRUCTURE CORRUPTION

Question

Hi, I encountered the blue screen error on my windows laptop whilst surfing and shopping online. This is my second week using this new laptop and shocked to see this error. 

I have the QR code if that helps to check what went wrong.

Please help.

Answer 1

We are volunteers willing to help you try to resolve this issue.

Troubleshoot blue screen errors <-- read this link

http://windows.microsoft.com/en-us/windows-10/t...

We can analyze the minidumps if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.

One-Drive - Share files and folders and change permissions

http://windows.microsoft.com/en-us/onedrive/sha...

Upload photos and files

http://windows.microsoft.com/en-us/onedrive/add...

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-U...

Probably a hardware issue, be sure to check the memory very carefully (see methods below).

Remove ALL power then reseat the cards, memory, and cables (on both ends when possible) - actually remove and replace - do not just snug.

How To Reseat Expansion Cards

http://pcsupport.about.com/od/fixtheproblem/ss/...

How to Reseat a Desktop Memory Module

http://pcsupport.about.com/od/fixtheproblem/ss/...

How to Reseat Internal Data and Power Cables

http://pcsupport.about.com/od/fixtheproblem/ss/...

Reseating your RAM, Video Card, and Hard Drive

http://www.youtube.com/watch?v=DLxNPBQBfT8

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Does the system have RAID? If so that is also very suspect.

This error is usually a driver issue and display adapter (video) driver is the most suspect though it could be others. Antivirus/antispyware/security programs, hardware (heat) and major software issues can also cause the error. When you get to the driver section of the troubleshooter use my generic methods below and then return to the troubleshooter if needed.

Have you added hardware recently or updated drivers? Be sure to look in Control Panel - Windows Updates to see if any drivers were updated there. Other lessor possibilities include antivirus/anti- spyware/security programs.

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This utility makes it easy to see which versions are loaded :

Run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their names (and update BIOS and chipset).

DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Right Click Start Button - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht...

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Memory tests do not catch all errors such as mismatched memory (possible even for sticks that appear to be identical) and when faster memory is placed in system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so. <-- best method

www.memtest.org

MemTestX86 - Test RAM With

http://www.tenforums.com/tutorials/14201-memtes...

For the Windows Memory Diagnostic Tool.

Type in Cortana's search box -> Windows Memory Diagnostics

at top of list - click it. in Windows 8/8.1/10 the name is "Windows Memory

Diagnostic".

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After doing ALL the updates you can, and if the issue continues, then run

DriverVerifier.

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users

http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10 are essentially the same).

http://www.winvistaclub.com/t79.html

Using Driver Verifier

https://msdn.microsoft.com/en-us/library/window...

WINKEY + X - RUN - type in -> verifier /reset hit enter to disable

If DriverVerifier creates a minidump upload it and post the link here so we can analyze it.

Please let us know the results and if you need further assistance.

Answer 2

What is the make and model of your computer?

What have you done so far to troubleshoot the problem?

How long has this been happening?

Which version of Windows 10 is currently installed: 1507, 1511, 1607, 1703?

Which version of Windows did you upgrade from?

It could suggest you need to update your chipset drivers

I recommend you update the most critical ones: Chipset, Display Driver, Network

http://answers.microsoft.com/en-us/insider/wiki...

Second option

uninstall your display driver then restart

Boot to the Windows 10 desktop

Press Windows key + X

Click Device Manager

Expand Display adapters

Right click the current display adapter

Click Uninstall

Exit Device Manager

Restart

Answer 3

Hello,

Please run Bluescreen troubleshooter from Control Panel > Troubleshooting > View all. See if it helps you.

Hope this helps, Good luck :)

Answer 4

Were you able to get the issue resolved or do you still need assistance?

We are here to help.

Rob - SpiritX

Answer 5

QR Code is almost useless :)

Please share the minidumps for a better analysis of the problem. Instructions can be found here:

http://answers.microsoft.com/en-us/windows/wiki...