WSUS - Windows 10 clients not reporting - http status 403 on ReportingWebService

Question

Hello,

I have several computers that do not send their update report to WSUS server. I generate log running command Get-WindowsUpdateLog on a client computer and I have this error :

WS error: Une erreur s??est produite lors de la communication avec le point de terminaison sur ?? http://xxx.xxx.xxx.xx:8530/ReportingWebService/ReportingWebService.asmx ??.

WS error: Le serveur a renvoy?? un code d????tat HTTP ?? 403 (0x193) ?? avec le texte ?? Forbidden ??.

WS error: Le serveur a compris la demande mais il ne peut pas la satisfaire.

FAILED [80244017] Web service call

What can I do ?

Answer 1

@Emmanuel Kl1
Thanks very much for your feedback. We're glad that the question is solved now. Here's a short summary for the problem , this will help other users to search for useful information more quickly

Problem/Symptom:
Windows 10 clients not reporting - http status 403 on ReportingWebService

Solution/Workaround:
Add the proxy exceptions and don't allow the IP address to use the proxy.

Have a great day.

Best regards,
Rita

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Answer 2

Hi Rita,

SSL is not enabled. All device do not encountered this issue. We don't need to configure a proxy server.
This afternoon, I will check the connection between WSUS server and one of affected device.
Download updates is OK, it's reporting which doesn't work.

I attach the windowsupdate.log.

188997-windowsupdate.log

Answer 3

I think I found the problem.
Client device has IP address : 192.168.129.229
WSUS Server has IP address : 192.168.129.15
When navigate to http://192.168.129.15:8530/selfupdate/iuident.cab from client device, I got error from my corporate proxy even if "Don't use the proxy server for the intranet address" is checked on proxy configuration.
I add 192.168.129.15 in the proxy exceptions, run command wuauclt.exe /reportnow and it's working

Answer 4

@Emmanuel Kl1
Thanks for your posting on Q&A.

Have you enabled the SSL in the WSUS server before? Please help to confirm whether all the devices encountered this issue. Have you configured the proxy server before? Here is a reference link to configure the proxy server if needed:
https://learn.microsoft.com/en-us/windows-server/administration/windows-server-update-services/deploy/2-configure-wsus#213-configure-your-wsus-servers-to-use-a-proxy-server-if-needed

0x80244017 -2145107945 WU_E_PT_HTTP_STATUS_DENIED Same as HTTP status 401 - the requested resource requires user authentication.

We could check the connection between the WSUS server and the affected device first. Open the IE browser on the affected device and print the URL, like: http(s)://FQDN of the WSUS server:port/selfupdate/iuident.cab We could download the file if the connection is OK.

In addition, please share the windowsupdate.log to help me research further.

I found a related blog and I want to share on this fourm:
http://jeffgraves.me/2012/07/27/wsus-and-update-download-failure-80244017/

Thanks for your understanding and cooperation. Hope the above will be helpful.

Best regards,
Rita

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