Some of the accounts in Microsoft Authenticator are disabled, why?

Rod At Work 866 Reputation points
2022-04-01T16:13:49.04+00:00

I've been using Microsoft Authenticator on my Samsung phone for over a year. At work they're introducing MFA. We're going to be using Microsoft Authenticator. I thought I'd be OK, since I already have the app installed. However, there appears to be a problem. All of the services I would use with Microsoft Authenticator are dimmed out in Microsoft Authenticator. They have a gray background and are disabled. I cannot do anything with them.

Why is that? What can I do to actually use them in Microsoft Authenticator?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Anonymous
    2022-04-01T16:17:16.253+00:00

    It may be the two factor was turn off on the service provider's side. You could try setting them up again.

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  2. Anonymous
    2022-04-03T14:31:49.987+00:00

    do I try to set things up again from the provider's side?

    Yes

    I can't see how I can remove them from within Microsoft Authenticator.

    If the account appears greyed out try removing the account from the phone settings.

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  3. Rod At Work 866 Reputation points
    2022-04-03T15:01:39.007+00:00

    So, in MS Authenticator my account associated with the domain nmhealth.org is named "Nmhealth", it is disabled and shows my email nmhealth.org email address (but like I said, there's no email Inbox there). Then I've got another entry in MS Authenticator associated with my state.nm.us email named "State", that shows my email address with the state.nm.us domain. Both are disabled. How do I fix these two work related accounts?

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  4. Anonymous
    2022-04-03T15:37:25.313+00:00

    If you need to reestablish them then I'd contact the site admins for assistance. If you simply wanted them gone then try removing the accounts from the phone settings.

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  5. Anonymous
    2022-04-05T15:45:15.513+00:00

    I can't see how I can remove them from within Microsoft Authenticator. Yesterday I tried, repeatedly, to reset one of the accounts that is grayed out on my phone.

    How are you trying? Try removing the account from the phone settings. On my android phone it is Settings\Passwords and accounts

    --please don't forget to upvote and Accept as answer if the reply is helpful--