Enforce MFA to users

Question

Hello All,

If we have to reset MFA for John.dave@Company portal .com and we found that there is a conflict of mail attribute instead of John.dave@Company portal .com in smtp attribute of AD its currently Robin@Company portal .com. How can we correct the Smtp attribute in ad and reset MFA for John.dave@Company portal .com.

Thanks in advance :)

Answer 1

Hi @GurudasSatardekar,

Have you tried to use Exchange Online PowerShell to fix the smtp address?

https://learn.microsoft.com/en-us/exchange/recipients-in-exchange-online/manage-user-mailboxes/add-or-remove-email-addresses#use-the-classic-eac-to-remove-an-email-address

Answer 2

Hi @GurudasSatardekar

Thank you for asking this question on the **Microsoft Q&A Platform. **

If you are using a Domain Controller On-premises, go to the tab Attribute Editor for Robin@Company portal .com and look for the attribute proxyAddresses and delete the redundant value

If you are 100%, validate the aliases for Robin@Company portal .com

Hope this helps,
Carlos Solís Salazar

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