Valid Office 365 subscription shown as expired

Question

I have a Microsoft 365 Family Classic account using ******@outlook.com. This is active, is working fine, and is next due for subscription in 2026

I have previously invited family member ******@outlook.com to a subscription under the family account. This has worked fine for years, but this morning showed as subscription expired.

When I log into ******@outlook.com, the account tab shows “Your Microsoft 365 Family subscription has expired”. It then offers me opportunities to renew this – either with a Family subscription or with an individual personal subscription.

If I try to re-invite ******@outlook.com to my current family subscription, it wont allow me to, telling me that I am already invited. I cannot find a way to de-invite Member so that I can then resubscribe.

In summary, I have an invited subscriber to an active and valid Microsoft 365 which is showing as expired, and I cannot resolve this. Any ideas?

Edit: there is a service update from MS here: https://portal.office.com/servicestatus

Answer 1

had 5 customers phoning me now with same issue

Answer 2

My account also has the same issue as yours

Answer 3

Having exactly the same issue here in Germany with my Microsoft 365 Family subscription. Two family members can't work with locally installed MS Office apps due to incorrect license errors. One says "license expired" the other "license cancelled".

Answer 4

I am having the same issue. The subscription is showing as expired and gives the option to renew. One drive is working OK and showing as premium subscription.

Answer 5

I have the same issue since 11am this morning.

Cannot get any response from Microsoft.