Hello WRichieRichW,
Welcome to the Microsoft Community.
I'm sorry to hear about the trouble you're experiencing with your PC. Here are a few steps you can try to resolve the issue:
Run System File Checker (SFC) and DISM to check for and repair any corrupted system files.
- Open Command Prompt as an administrator.
- Type sfc /scannow and press Enter. Wait for the scan to complete.
- Then, run the following commands one by one:
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
Perform a Clean Boot:
- Press Windows + R, type msconfig, and press Enter.
- In the System Configuration window, go to the Services tab, check "Hide all Microsoft services", and then click "Disable all".
- Go to the Startup tab and click "Open Task Manager". Disable all startup items.
- Restart your PC and see if the issue persists. Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem. These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get back on track.
Update or Roll Back Drivers:
- Sometimes, driver issues can cause freezing. Update your graphics and other critical drivers from the manufacturer’s website.
- If the problem started after a driver update, try rolling back to the previous version
If your issue persists after trying all the steps above, sa this point, we have exhausted all troubleshooting and I recommend that we try to perform a clean install to get your computer back into a working condition. Please ensure that you backup any important data, including Documents, Pictures, Videos, and more. After that, you can find instructions on how to install Windows 10/11 in the following article by MVP Andre: How to: Perform a Custom Installation of Windows 11 and Windows 10 - Microsoft Community
Best Regards,
William.Y | Microsoft Community Support Specialist