Recovery of Stolen Account

Question

How does one go about recovering a stolen account?

I had my computer hacked and within a minute they had my Microsoft and Discord login. They bypassed the authenticator on login and then removed my email, my recovery email (this one), my phone number recovery, and my authenticator. I don't know how it happened so fast with the authenticator on my phone in my hand. How does one even go about trying to recover that account?

Answer 1

Hello Walter ,

Greetings for the day! Sorry to hear that your personal account has been hacked. Hackers will change the basic details once they got access on the account to take the control.

As first step could you please try to change the password? The first thing you’ll want to do to protect your account is to change your password.

1. Go to Recover your account and type in the email address, phone number, or Skype name you use to sign in. Then select Next. https://account.live.com/password/reset
2. We'll ask where you'd like to get your security code. Select Next.
3. Type the requested information and select Send code.
4. Type the security code into Verify your identity, then select Next.
5. Type in your New password. Then confirm it by typing it again into the Re-enter password field.

If you are unable to change your password using a security code to your contact information, complete the recovery form. https://support.microsoft.com/account-billing/b19c02d1-a782-dee6-93c3-dc8113b20c42

Please use following link to contact Microsoft support and get the help based on your scenario? There are no direct workarounds if the account security is compromised. https://support.microsoft.com/account-billing/24ca907d-bcdf-a44b-4656-47f0cd89c245

Check the history of your account activity by opening below link and clicking on " Security "and selecting" Check recent activities ". https://account.microsoft.com/account/Account?ru=https%3A%2F%2Faccount.microsoft.com%2F&destrt=home-index

Hope this information would be useful to you. Please feel free to get back if you need any additional info.

Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Answer 2

How do I get started when they were able to remove my authenticator, change my email, remove backup email, and remove phone number? This was less than 24 hours ago. Discord is able to help me get my info back because I know my old email address. Wouldn't there be a similar system here? I can provide any account details before they changed it last night.

Answer 3

Hello Walter,

I appreciate the information you've provided. I comprehend your worry regarding the account breach, especially since the hackers managed to bypass the multi-factor authentication. If the unauthorized individuals gained control of the secondary email or altered the phone number associated with the account, it opens up the potential for circumventing the authenticator app.

Unfortunately this forum has limited access to access your account and we can provide only technical troubleshooting options. Kindly try to fill the recovery form to get help from Microsoft support.

Thank you!