My Computer Crashes During Zoom Meetings

Question

Every time I have a zoom meeting, my computer crashes and shows the blue screen of death. I thought that if I updated my systems the crashing would stop, but that has not been the case. I have included a link that has the minidump of when it last crashed. The minidumps for the first few crashes are not on my computer. 

https://drive.google.com/file/d/1Bz6rdb1mBS\_OYMInYMA\*\*\*\*dHsxXbX4M/view?usp=sharing

Answer 1

Hello Guyz, I also had this issue but it can be solved easily, if u have an Nvidia graphics card, then run zoom using it. For me, it crashes when I run it using Adm or integrated graphics.Hope this solves the issue

Answer 2

[SOLVED]

After struggling with this problem for a long time, I finally decided to dig up every nook and cranny to find out what was happening. It turns out Zoom was sending Power Requests to my windows, making my display turn off randomly, you can see that on the event viewer.

To see these power requests in windows 10 open your Command Prompt (Admin) -> CMD

Then type this following command:

powercfg -requests

Then, you will see all the active power requests. Theoretically, all of then should be. Otherwise, there's something sending power requests to your computer. Check out the screenshot below.

You can see there's a "Caller_type" with the process "Zoom.exe" and "Request_Type" as "DISPLAY", "AWAYMODE", and "SYSTEM", which is the ones that are prompting the display to turn off suddenly.

To solve this problem, you can add a request override for this process.

powercfg -requestsoverride <CALLER_TYPE> “<NAME>” <REQUEST>

For example,

powercfg -requestsoverride PROCESS “Zoom.exe” AWAYMODE

powercfg -requestsoverride PROCESS “Zoom.exe” SYSTEM

powercfg -requestsoverride PROCESS “Zoom.exe” DISPLAY

One caveat: Make sure to not do it with any DRIVER "Caller_Type"

After doing this, it may solve the problem.

resource: https://www.makeuseof.com/tag/fix-windows-10-sleep-mode/

Answer 3

Its ridiculous. It has been working just fine, but ever since the latest zoom update, two of my classes have crashed my HP Envy only RECENTLY. My screen blacks out and I can still hear my students, but I can't control anything on my screen nor does CTRL ALT DELETE work. I have to do a warm boot to rectify temporarily. This is more than frustrating. I think its the update to be honest.

Answer 4

Hi. I am a student and for my school classes (ONLINE classes), I am using Zoom. Because of the app, my CPU (AMD A9) is always at 100% and when another participant shares their screen, my PC just gives me BSOD and restarts.

Answer 5

also blue screen of death this morning with zoom meeting.