Unable to install Checkpoint VPN

Question

Dear All

Please see the following attached. 

Issue type: Facing difficulties to install the Checkpoint VPN.

Observation: Win 10 OS, is a domain end-user. 

Troubleshooting steps:

1, Safe mode install. 

2, Clean boot install.

3, Grant the user admin access. 

4, Login as different profile then install Checkpoint VPN. 

5, According to the error message, try to grant the user full control on the relevant folder/file but not successful. Have tried login as Administrator then grant full control but get the same result. 

6, Have tried to download and install higher version VPN checkpoint. 

Resolution: Pending.

Grateful if you guys can provide some advice.

Thank you.

SK

***Original password: VPN installation***

Answer 1

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are facing issues with installing the Checkpoint VPN application on your PC as it asks for permissions.

One of the things that you can try is renaming the vsdata.dll file and see if the installation goes through.

1. Press Windows + E to open File Explorer.
2. On the left hand pane click on This PC.
3. Now navigate to the location C:\Windows\SysWOW64.
4. Locate the file vsdata.dll.
5. Right click on the file and click on Rename.
6. Rename the file to vsdata.dll.old.

In addition, you can also try enabling the built-in administrator and see if the installation goes through.

1. Press Windows + S key together to open Search.
2. Now type CMD and select Run as administrator.
3. Accept the UAC prompts.
4. Type in the following commands one by one and hit Enter:

net user administrator /active:yes

However, if the issue persists, I would suggest you to post your query on TechNet forums, where we have expertise and support professionals who are well equipped with the knowledge to assist you with your query.

Regards,

Prakhar Khare

Microsoft Community – Moderator