AIP: An inactive label was specified, BadInputError.Code=General

Shim Kwan 281 Reputation points


We have created 4 new AIP labels and associated it with a new AIP Label Policy.

We are able to manually assign these new labels to Office documents.

However, when the AIP Scanner tries to auto apply the label: 'Confidential', to data containing 'Credit Card' information, we get the following error:

"An inactive label was specified, BadInputError.Code=General, CorrelationId=6f4f2509-b188-49b4-acd3-64409099ae95, CorrelationId.Description=FileHandler, BadInputError.Code=General"

Looking at the AIP Scanner logs, it clearly says it has detected the presence of 'Credit Card' information in the document (screenshot attached).

The AIP Scanner is also failing to apply the default 'General' label to all the documents in the UNC path. We have triple checked the prerequisites, the AIP Scanner service account has all the required permissions. And we have worked through this document:

Then, the AIP scanner log shows this (how can it first say there is a match, and then say files were skipped due to no match?):

Repository: \Fileserver\Share. Enforce mode is On

Scanned files:9
Remove label:0
Remove protection:0

Files with matched information types:7

Skipped due to - No match:7
Skipped due to - Not supported:0
Skipped due to - Already labeled:0
Skipped due to - Already scanned:0
Skipped due to - Require justification:0
Skipped due to - Unknown reason:0
Skipped due to - Excluded:0
Skipped due to - Attribute:0

Failed:2 (these 2 files contain credit card information but have been manually labelled as General)

Thank you,


Azure Information Protection
Azure Information Protection
An Azure service that is used to control and help secure email, documents, and sensitive data that are shared outside the company.
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