My outlook personal account binded to my former employer and I cannot use my subscription in Azure anymore because it goes to my former employee login portal! HELP!

Benyamin Famili 1 Reputation point Microsoft Employee
2022-04-15T16:13:18.673+00:00

few year age I moved my MSDN subscription to my personal tenant and today after my termination from my former employer. I noticed I cannot access my other personal subscriptions anymore.

Also I cannot create a SUPPORT ticket since there is no portal access!

my personal outlook email and everything else is working except Azure.

HELP PLEASE!

Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
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  1. JamesTran-MSFT 29,141 Reputation points Microsoft Employee
    2022-04-15T16:47:59.863+00:00

    @Anonymous
    Thank you for your post!

    • From the login page that you're seeing, can you select I can't use my Microsoft Authenticator app right now? If your company supports other authentication methods, you should be able to leverage either email or phone to complete your sign-in.
    • Do you still have the Microsoft Authenticator app in order to log-in to your account? If not, you can select I can't use my Microsoft Authenticator app right now, and follow the prompts to fill out the Microsoft account recovery form.
    • Do you have a company account (i.e. user@Jit .com) or co-worker that can log-in, and remove your Outlook user from your companies tenant?
      193531-image.png

    Since your employment ended today, I'd recommend reaching out to your previous manager, co-worker(s), or the Tech Support team via the https://help.ais.com URL, since they should be able to help remove your Outlook user from the company tenant, so you can log-in again.

    If you're completely locked out and your previous employer isn't able to help, you can reach out to our Azure Data Protection team for further assistance - (866-807-5850), or our Global Customer Service Team.

    If you have any other questions, please let me know.
    Thank you for your time and patience throughout this issue.

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